Lowe's Home Improvement

"Customer service and the store manager need some serious training in empathetic listening. Seems to come from the top down, so not surprised employees cut customers off and are short and dismissive. I couldn’t even get 4 words out before the store manager started talking over me. Obviously not interested in retaining my business. Was met with suspicion and rudeness (not going to explicitly say it was racial bias, but I’m sure it’s not helping me out). I will never shop at this store again. Went to the Ferguson’s down the street for a MUCH better experience. Corporate: you need to fix this store. Talk to the manager."

"Going to Lowe's tonight was a great experience. I was going to buy a GE Profile fridge so I went to home Depot which is a lot closer to me but my experience there was terrible The guy that was there in their fridge section was totally rude no matter what I asked he kept saying I can't answer that and at the end told me to go elsewhere to another vendor to purchase the fridge and just turned around and walked away I couldn't believe it so I went to this Lowe's and there was Alexandra in the fridge section super nice and friendly and answered all my questions and I bought my GE fridge there happy with the purchase and my experience there thank you so much Alexandra. I highly recommend this Lowe's."

"I love this place. Their service is top notch. Although I didn't get what I was looking for, my son was given a miniature kit for his diy project. I love the staff. They are friendly and helpful. I am definitely coming back."

"I frequent this store a lot. They sell way more products for RV owners than Home Depot. Plus they are cheaper. The air conditioning works in the store and for some reason I can always find things. There are overstock and miscellaneous items marked down in the back and their garden area has better plants. The only issue is you should always get a paper receipt. Once I was charged double and couldn’t prove it. It was reversed by my bank. The other time I had a return and couldn’t find the electronic one which I found had gone to a spam filter. Regardless of these frustrations, i’m giving them a five star review which shows how much I like the store. With the colors of paint they sell, and the products I used for the inside of my trailer, it’s perfect now. I found all the wood trim I needed and the stain as well. I even bought a spare tire here! Perfect place to shop inexpensively if you are working on an RV, not just a house."

"Purchased a John Deer cart to tow behind my riding mower. After waiting for days the cart arrived and was assembled. My mistake in not checking it over before I took it home. Once home I noticed over 10 missing pieces. I returned it the same day as pick up. I was told this is normal. All they could do is credit me back. Manager as well made excuses . unfortunately , nobody cares whatsoever! Now left with nothing"