JR Furniture

"I was supposed to get a call if my merchandise was in this last week as it was supposed to be in and no call, nothing. So I called in on Sunday before 4 pm and it just went straight to voicemail and so I called 4 different times and same thing without any identifying store name or anything so I wasn’t sure if I even had the right store because it never said. Store is open till 7 PM tonight. You would think they would have somebody answering their phones. It’s ridiculous."

"We had bought a Love Seat and Recliner set from JR Furniture back at the end 2021. During 2022 the Recliner back broke and the Recliners level broke all within a week of each other. We had purchased a lifetime warranty on the mechanical and material of the the merchandise. It was a hassle to get someone out to fix both issues, plus it took months. Recently the level on the recliner broke. When calling them for a repair it was " well these were purchased in 2021 there are not parts for them" I will have my boss call you back later. A Quick search on Amazon we found the parts ( Ordered Multiple) Due to it braking often, We had it fixed in 20 mins. ...Be careful with the customer service and the quality of the product."

"Very pushy salespeople; told them we were just looking and not ready to spend any money that visit. Literally followed us around the store asking the same question over and over; what can we do to get you to place a deposit on it today? When asking them about the price of something; well you know, cash talks, let’s talk about putting down a deposit. NOT the shopping experience I was hoping for. Found a lot of the Ashley furniture they sell on Amazon for hundreds of dollars less. Save your money, Mor Furniture is Tigard its way more professional."

"Esai was wonderful. We told him what we were looking for, and he let us roam. He quickly provided us with a measuring tape when we asked and was knowledgeable when we had questions. We got the dresser we came for with a delivery just days away, and I found the table I've been hunting for, and he ordered that for us as well. All in all, it was a very pleasant time."

"My name is Moises Morales with my wife Elizabeth Morales we bought a furniture set on June 20,2020 Today is September 22,2020 we still don’t have our furniture it’s frustrating becouse they keep saying nex Friday through this weeks ad firs they brought me the floor model thinking I was going to put up with that Or I wouldn’t notice. But we did notice and called maneuver and complained I ask for my money back and they said they whant give the money back. And they try to intimidate you but telling you that they olways win If your looking for furniture don’t go there go somewhere else. We purchase the furniture on June 20,202 they promise to deliver within 4-6 weeks from the time of purchase when the 6 weeks ware up we called to get an update on our merchandise and Frank kept pushing us out the date of the delivery, laying to us every Friday of every week that the furniture was going to be there so they can deliver, making false promises, finally on august 17,2020 8 weeks and 2 days later they deliver the display furniture but they deliver the display model, I call to the store immediately and he started telling us lies, I even went to the store my self on august 31, 2020 to complain to him about our furniture and all he had was arguments about why they could deliver the new furniture I’ve told then to come and pick up their old furniture, that we did not wanted that furniture he told me he couldn’t because they don’t give money back to the costumers witch is a scheme, I told him that we paid for new furniture not old furniture, all he did was make excuses for him and the company. they breech the contract when they did not deliver the furniture on time like they promise is stated in the contract therefore is a breach of contrac, Frank lied to us about delivery dates on the furniture, I told him I did not wanted the furniture anymore and he said in a threatening way that they always win that they always get their way, I’ve tried to work with them but I’m fed up with his lies. When I contact him about the furniture and about the delay, august 17, 2020 he lied to me saying that the warehouse brought the wrong furniture, they delivered the floor model furniture and after him seen that I was not going to be fooled because of his scheme. He blames the warehouse. Then Frank said on august 17,2020 chose a furniture piece that goes with the furniture that you bought and I will give it to you for free no charge, then he saw that I was really mad and he said that on top of that he was going to give us back $500.00 that he knew how to make the furniture look like a loss to the company and that he would give it to mee. So, if he is scheming his own company to make up for what the customer are saying about their service, this tells that the company its not a transparent company with its customers. And until this day I have not receive nor the help, the money or the extra piece that he promises. They tried to contact me and my wife about having to come to fix the furniture but all they came to do it to look at the furniture to tell us that they could fix it Then its been two month he calls Monday 16, of November 2020 to come and fix the furniture. But we are fed up with this situation, we want then to come and pick up the furniture and we don’t want their business because of their lies. And till this day we haven’t seen any help from them at all."