Homewood Suites by Hilton Lynnwood Seattle Everett, WA

"We love staying here every time we visit Angel of the Winds Arena for a concert. Fantastic rooms, excellent amenities, & friendly staff. We'd like to recognize Susan from housekeeping! She made our whole stay worth it! She was super friendly & very helpful. We'll be back to visit for our next concert! Susan was a rockstar! We can't wait to see her next time! We can't say enough good things about her!"

"Trust me, if you like cleanliness, hot showers, or a room that’s ready for you… DON’T stay here! Let me make my case to you: My wife, baby and I stayed here. The suite we got smelled like urine, had damaged furniture, and overall it didn’t feel clean. Me and my baby also started sneezing a bunch… something I’ve never experienced in a hotel. 30 minutes into our stay, I went to the front desk and asked for a refund. She was polite about it and said that they have a lot of pets stay on the lower floors… …So they moved us to a room on the 5th floor. Initially, it was a lot nicer because it smelled fine and looked cleaner (not saying much)… but then the shower only got lukewarm, and I had to ask for shower gel, shampoo and conditioner because none were in the room. Luckily they were speedy about it… nope. A guy came the NEXT morning at about 11am with shampoo and conditioner apologizing that he forgot body wash… (which we never ended up getting). Amazingly, we stayed the next night as well because we made it work… but then even in the “cleaner” room, we kept finding pet hair on our clothes and our stuff… that’s not normal. Every hotel is pet friendly these days, and I’ve never seen one be this influenced by pets… might be the nasty carpet. Regardless, the next day we changed hotels. Don’t do it to yourself, you deserve better. Stay somewhere else."

"I am livid after a stay at this location for they seem to think it’s ok for grown men from their staff to let themselves into our rooms and grill 11 yo children as to why they haven’t checked out yet from a PAID FOR room. I kept pretty calm and complained to the front desk to which I was told someone from management would contact me. Spoiler- no one did. Be careful and keep an eye on your kids here so they aren’t traumatized like mine was. She never wants to go to a hotel again because she now thinks unknown men are going to walk in and grill her, a child, for answers she doesn’t have."

"This hotel gets two stars instead of zero for the following reasons: - The rooms and overall hotel rooms are clean - The double queen suite is a great room The reasons I will not be staying here again, despite that: - Despite prepaying directly via Hilton, we were told the room we had booked was not available and were given a much smaller room that did not work for our needs instead (and saw that we would be potentially charged more for this smaller room in the app luckily that did not end up happening as we - after much effort on our part and multiple different chats, calls, and misunderstandings between the different staff members - finally were able to switch into our originally booked room on the second day) - The front desk service is pretty much non-existing since there is only ever one person at a time which makes it really hard for them to help you. One morning I actually saw the one front desk person who was there asleep at their desk. I'm not blaming the individual themselves as they were probably overworked, but it was just a very fitting impression of how much that hotel management values their guests... which is not enough to hire more front desk staff. - The breakfast is ... not good. I don't ever expect much from a continental breakfast, but seeing the yogurt or oatmeal be gone by 8:30am in the morning and the tater tots be lukewarm at best with very little healthy options to choose from, either, is not my usual Hilton experience. I did get coffee with seasonal creamer, so there's that - and I genuinely did appreciate that. Also, the breakfast staff is nice, and I am also not blaming any shortfalls here on the kitchen either. It just seems like once again hotel management cuts corners everywhere. Overall: It's a shame that my experience here was so disappointing because I actually did like the room we ended up with better than some other hotels we stayed in before in this area. But the fact that there's a good possibility that I won't end up in the room I paid for and will have to spend significant time and energy into actually ending up there just is not worth it to me at all. Especially during the holidays."