Holiday Inn Tacoma Mall, an IHG Hotel

"We stayed for one night while attending a show at the nearby comedy club. The staff were friendly & helpful. The room was very clean and the bed/pillows were quite comfortable. We will definitely be staying here again in September for the Pink Concert."

"Staff nice, good location to freeway, and comedy club. Negatives 1. Ice machine only on one floor that was working. 2. Only access back into building is main entrance, very inconvenient. Would make accessing comedy club before and after if the gates at hotel would be accessible going in and out of the hotel. 3. If you are offering coffee in the rooms, have bottles of water available for fresh water to make coffee. Husband went to get water from sink and it was brown."

"The only we reason we booked this hotel was because it has a hot tub. We’re here for a concert and were so excited to be able to relax in the hot tub before and after the show, only to discover the hot tub was colder than the pool! We were given no heads up at check-in about it, we only found out by getting dressed into suits and dipping our toes into a cold hot tub, THEN the front desk woman explained they’re trying to fix it and it likely won’t be working at all during our stay. I noticed a review from a month ago that said it’s broken… If 1/3 of the hotel amenities is broken, the cost to stay in such should reflect that. We could’ve paid $100 less to stay in a hotel without a hot tub! At least a heads up at check in would’ve been proper courtesy so we could have potentially changed plans and booked a different hotel."

"We came to town to visit our cousins. As a pregnant mom of a toddler our stay here was exceptional. Sean B helped us with a smooth check in. later when there was a noise issue with a group of other guests (11:30 pm after the toddler had been asleep) Julia and Sean B heard my concerns about the noise waking up my toddler (we had two sound machines going) they kindly and graciously dealt with issue for me despite my disheveled appearance from our long travels and general pregnancy grumpiness. The rooms were very clean and Maria the house cleaner always sweetly helped us get extra supplies and clean towels on a regular basis. The pool was a great place for the toddlers to play in and we had it mostly to ourselves during the day. The restaurant in the building was helpful and Di’Jonae was so sweet in helping us with breakfast each morning and talking with my toddler. Other than.the longer drive to my sisters home this was one of the best hotel stays I’ve had as a mom!"

"Our stay here was great! The blackout window shades were perfect for allowing us to sleep in. There wasn't a lot of outside noise getting into the rooms. The rooms were clean and spacious. The staff was all very polite no matter the hour of day! Ashley and BB were very friendly as we walked through the lobby coming and going throughout our stay. The little shop at the entrance was great for coming back and needing a quick cheap snack. The restaurant staff was also friendly and kind. Overall we really enjoyed our stay here and will be staying there next time we are in Tacoma!"