OYO Hotel Portland OR near Airport

"So I booked this room. I get there, all seems alright, the lady at the window tells me I need to make a cash deposit. Throws her hand in my face like "Hand it over". Firstly, I don't keep cash available like that. Second, I paid with my card. Put the deposit to my card. What guarantee do I have that I'm getting my cash back? I refuse and tell her to refund my room. These pieces of garbage are trying to refund me $.19 as opposed to the $70 spent. I'd leave no stars if it was an option. Here's your 1, OYO. Dodge this place. They robbed me, they'll rob you too. *UPDATE* Now some guy keeps emailing me with all the platitudes in the world instead of, "Our employees are trash and doing shifty things and we're gonna make this right." That's what they need to be emailing me."

"I have been pleasantly surprised with the customer service my family has received remotely over the phone each of the 3 times we have stayed at an Oyo managed hotel in Portland Oregon. They have repeatedly booked us rooms at rates substantially lower than originally quoted by online search engines. Booking process is simple and secure to navigate for anyone, regardless of technological savy. My elderly tech-resistant parents felt comfortable doing it after we recommended Oyo, when they found themselves stranded while traveling. Finally, while they deserve their 2 star-ish rating for cleanliness and amenities, they are safe and clean enough for my 2 year old to crawl around without fear of finding drugs or other unmentionable residues left behind by junkies, like we have encountered at other Portland hotels of similar price bracket."

"I booked a room here and they couldn’t find my reservation and now they we are trying to get in touch with someone to get my money back , and no one answers the phone or try to help you .. not to mention they are extremely rude wen you check in and treat you like you are less then a person.. I didn't like been racially profiled or made to feel like I didn’t belong and keep asking me if I was being guess or if the lady out side looking at the paper was with me .. I had to ring the door bell because the office is not never open for you to go inside . This was in the morning time . So I didn’t understand why the door wasn’t open for you to go inside you gotta talk to them through a small window. I have never stayed anywhere that treats you like your not good enough for there hotel. Not to mention the mold smell it had. When I called to get my money back they said I was a no show but I wasn’t the man stated I didn’t have booking for Oct 20-21. You guys took my last money I had because you guys think it’s ok !! You guys are scam artist"

"I had pre paid and booked a room for a whole week when I would be flying in almost at 11:00 with them and then once at the place they claimed no rooms were available and to just call about a refund. There was literally one car in the parking lot other than me. The person I talked to was incredibly rude and refused to speak with me. I question if it’s because I’m visibly trans and they saw my ID. Had to scramble and find a different hotel room and didn’t get anything until almost 1:40 am."

"Do not book with these people, especially if you have a disability. There refuse to honor the reservations. This is not the first time this is happened to me there. But it will be the last because I will not reserve with them ever again. I have made a formal complaint with the ADA and Department of Justice For all of disable Americans."