Haggen Pharmacy 2601 East Division Street, Mount Vernon, WA 98274

"Just went to pick up a prescription on Jan 8th after getting an alert at 7:53pm. It was nearing closing time. Clock turned 8pm while I waited for in line for the medication I needed badly. The RedHead behind the counter was extremely rude in the way she talked “WE’RE CLOSED”. She lacks manners and how to talk to customers. She should not be in any people interaction position. Management needs to reconsider hiring such employees OR TRAIN them. These type of individuals that kill your day should be fired. Further please get someone to answer your phones. I called 10 times today starting at 3pm to 7:30pm but no one ever has the decency to pick up the phones. Very disappointed."

"What hasn't already been said? Lines backed up half way down the aisle. As my family is switching pharmacies, they are contacted by the new pharmacy to transfer over scripts and Haggen says they don't have it and the new pharmacy definitely does not have it. Their unorganized and lack of working with a purpose is appalling. Reading the last year of reviews and the Haggen "owner" forwarding these reviews to the pharmacy team has done zero in rectifying any of the issues."

"The pharmacy is convenient when buying groceries at Haggen. They have twice failed to contact me about prescriptions due to problems on their end, and both times caused health impacts to me. This is NOT acceptable. The first time was the issue last December (2022) with their data system losing information. Losing data itself shows basic incompetence - but then they didn't contact my doctor, announce anything over the PA (my husband shops there daily), nothing. The second time, my doctor called in a prescription and I never got texted to inform me that it was ready for pickup, even though this is the normal way they inform me. When I called to figure out why I hadn't heard anything, I was told that they didn't text anymore and required people to use the app. They never informed us about this change. They never texted me to tell me this, even though they clearly had my number (unless they lost my data again...) Add to that grumpy service from everyone except the people who give vaccines (who have been lovely), painful systems to sign up for vaccines, and migraine-triggering scented hygiene products in the aisle where people line up to pick up their medications... I'm calling my doctor on Monday to switch pharmacies. I'll go with whatever she recommends - it can't be worse than this. I was going to give two stars for the convenience of picking up prescriptions while shopping... but I honestly think I'd have been better off if this pharmacy weren't here at all, so one star"

"They do not answer the phone apparently. I've tried calling the last 2 weeks and it says no one is available and there is no option to leave a message to get a call back. I called the direct line of the store, they said there's nothing they can do about it. I asked if they can give the pharmacy people my name and number and ask them to call me back, she said no, it's a violation of HIPAA laws. I asked how can I get this resolved. She blind-transferred me to a manager without explaining the situation. He was totally apathetic about it. I told him I've been calling for weeks with no luck. He kept asking if I had called them though. He said there is nothing he can do. I asked if he can give them my number for a call back. He said yes. A few minutes later I got a call. Apparently they did get my prescription filled, however, they never notified me that it was in, so they sent it back to their supplier. Now they can't redo the prescription because it has to be preauthorized so now I have to redo that whole process as a result of their actions. Needless to say, I am switching pharmacies. I can see why all the reviews in the last year are so low. With the prices they charge for stuff in the store, you'd expect a higher level of service and care."

"SO RUDE. Staff is annoyed because I need to refill a Rx that isn’t showing up because their system crashed months ago and they never told anyone. Then walks away leaving me thinking she’s looking into it but isn’t. Serious attitude problem. Sorry for bothering you to do your job?"