Les Schwab Tire Center 213 43rd Avenue Southeast, Puyallup, WA 98374

"I bought a set of wipers from les Schwab, they said they are the best on the market. The price was priced like they were the best so I had them installed... 2 months later I wish I never bought them. They are the worst I ever had! They leave streaks and they chatter like they are 2 years old! And I don't drive very much or very far. Now every time I use them I have buyers remorse... Please nobody else but any wipers from them!"

"I made an appointment for an alignment and asked how much a balance and rotate was, they said it was free with alignment. When I arrived they said it wasn’t free and I’d have to pay a few hundred for that so I skipped it. I told them my readings on my tires were showing the left back was 10 pounds less than the rest and asked if they’d check it. When I showed back up and got ready to drive off I noticed the left back tire was still showing ten pounds off. I went back in and asked why they didn’t check it, they said they did and my tires were over filled, I said no they weren’t because it’s a heavy duty diesel and they need to be around 70 in summer so when the heat swells it’s max 80 pounds. The attendant disagreed and I had them come look at the sticker inside the door of my truck. They told me that the tire wasn’t lower than the others but the sensor must be bad. I stupidly believed them. A few days later I went to fill up my tires and yes the back left tire was 10 pounds less. This is was noticeable while driving which was half the reason I requested it to be looked at and aligned if necessary. I probably didn’t even need the alignment which they did. I will never come to this company again. I have relied on them for 24 years to do trip checks, new tires and alignments. They said that since I was a new customer that’s why the balance and rotate wasn’t free. I wasn’t a new customer, it was a new vehicle to them. It was incredibly short sighted considering I own 4 vehicles and that’s who I purchase tires from. A wobble at high speeds while towing could have been disastrous. I asked if they believed my tires were over filled by 20 pounds why they wouldn’t have released pressure or even told me that. I had to come back inside for that incorrect information"

"I needed new tires for both my vehicle and my wife's vehicle. Both are Ford Edge's, one a Sport and the other an ST. They both have 32k miles on it and all the tires are basically junk. Ford cut corners in putting cheap tires on the vehicles. I once again encountered Jacob at this store. He is always very pleasant and professional and I can tell he loves his job. I purchased 2 sets of tires from him for our vehicles. He knows his products real well and I am very happy with the purchase. What he informed me is basically what the tire is all about. In addition, Melissa at the front desk was also wonderful and very helpful. The staff overall is awesome. And as a former service advisor for a dealership, this is how. customer service should be. I will always reach out to Jacob for my tire needs. Thank you for the excellent service. Sam Camilon"

"I had an 11:30 appointment to get my my brakes checked and possibly replaced. My car did not get pulled back until an hour later I went to the restroom for 5 minutes. During that 5 minutes the mechanic called my cell phone to give me the quote on my breaks. My phone did not ring I did not know I had a call and after using the restroom I came back to the lobby to wait It wasn't until 3:00 p.m. that the mechanic came into the lobby and called my name. He was showing me the quote. I asked if he had started on my car yet he said no. They don't start on the car until the customer sees the quote. I understand that I said I have been sitting here since 11:30 this morning and you are just not telling me about my car? Will I tried to call you while I did not get that call. How come the receptionist lady in the lobby couldn't have come up to me she's been seeing me sitting here all day. I have talked to her several times. I have severe spinal stenosis and I have been sitting in the lobby at Les Schwab for 6 hours. Or will be 6 hours by the time they are done. This is unfortunately the second time that this has happened to me at Les Schwab. This is pathetic. And I will never come here again"

"I just had to leave a review after such an amazing, over the top, wonderful experience with the folks at this location! David and his team helped us with a battery replacement that turned out to be a bit confusing and time-consuming. Through it all, they communicated everything promptly and kindly, and went so far out of their way to get things fixed. I just can't thank them enough for helping us in this situation!"