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Korum Hyundai Service
111 River Road, Puyallup, Washington, United States
About the Korum Hyundai Service
Korum Hyundai Service is a premier car repair and maintenance facility located at 111 River Road in Puyallup, Washington, United States. Our team of expert technicians specializes in servicing Hyundai vehicles, providing top-notch repairs and maintenance to keep your car running smoothly. Whether you need routine maintenance, a major repair, or genuine Hyundai parts and accessories, Korum Hyundai Service is your one-stop shop for all your automotive needs. Visit us today and experience the highest level of service and expertise in the industry.
111 River Rd, Puyallup, WA 98371, United States
Opening hours of Korum Hyundai Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of Korum Hyundai Service
"This is by far the worst customer service I’ve ever experienced at any company. My vehicle had recall, and I had to wait two months for an appointment for a car that wasn’t even drivable. When I went into my appointment after waiting and towing my vehicle at my own expense due to the recall, I was told that it was just an evaluation appointment and that I would have to bring my car back again. This is where the problem started. When I had made that appointment two months prior, I was insured that everything would be fixed that day. The front desk girl who checked me in told me that the mechanic just lifted the panel off of my vehicle motor and Visually inspected only to see if there was an oil drip. I have a step-by-step guide of what the recall entails, and to the own admittance of staff they didn’t complete all necessary steps for the entire recall. They told me that my only issue was a bad battery, so I purchased a battery from them also had to pay for service and labor, even though it was a recall. I paid for my battery and believed that everything was fixed as that is verbally what the front desk woman told me. Two days later, my car wouldn’t start again, and I found out I had a dead battery. Before I purchased a new battery at this service location I did tell them that I had previously purchased a battery and they did absolutely no work to see why there was a battery drainage before selling me a new one and charging me almost $300. I contacted the service manager Keith and was told that I would receive a call within 24 hours because he needed to talk to his staff which was fair. It has now been over a week and I haven’t even gotten the basic courtesy of a phone call back. I have now filed a formal complaint with corporate as this is the worst service I have ever received. If a manager who works for Hyundai tells a customer that they guarantee a call back within 24 hours they need to follow through with that otherwise it makes all of Hyundai look bad. If the service on my vehicle is not part of the recall, I don’t expect it to be covered and I am willing to pay for it, but they can’t even have basic courtesy of letting me know what’s going on."
"While it took months to secure an appointment, the service I received at Korum Hyundai was top-notch. The friendly staff, clean waiting area, and exceptional workmanship made the wait worthwhile. The service writer explained the process thoroughly, and the technicians completed the service efficiently. I highly recommend Korum Hyundai's Service Department to anyone looking for reliable car service, even if you have to wait a while to get in."
"I switched my service location for my Genesis from Larson Tacoma to Korum Puyallup a few years ago. Not only have I been satisfied with their stellar service, I was even more impressed with the sales staff. It was the main reason I decided to purchase a Santa Fe from here back in 2019. The consistency is what I truly love. I have seen staff come and go. But the service, professionalism, and care have never been impacted where I had a negative experience. I plan to make my next future Hyundai purchase here because of one thing only. Trust!"
"If you can get your vehicle in they are okay. Overpriced as to be expected, but okay with obvious and routine fixes. Services is slow, sometimes the problems go undiagnosed - thus unfixed. It takes several months to get an appointment. If you have a warranty (which is a selling point from Hyundai) good luck trying to use it and get the issue(s) fixed anytime soon. I have had a few issues that are 10 - 30 minute fixes that would be covered by warranty that couldn't be fixed for months. Yes months. I hope you have better luck than me!"
"I bought my Hyundai here a few months ago and could not possibly be happier with the sales process. However, what I did not realize is that there's effectively no functional service department for problems you might have. My car is starting to have faults and so I called for a service appointment and was told the nearest time frame would be 3 and 1/2 months from now. I could understand waiting that long for a normal checkup but if you are having a debilitating problem with your vehicle, this effectively means that your form of transportation is in danger due to their inability to staff a proper service function. I was becoming a big fan of this brand Hyundai but this should make you consider carefully whether that is a choice you can afford to make."
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