Hand and Stone Massage and Facial Spa 3415 Southeast 192nd Avenue, Vancouver, WA 98683

"Sometimes it’s great and sometimes it’s meh, really depends on the therapist. I’ve found that the massage time at this location isn’t really the full 50 min. Usually it’s about 45, and today my massage was barely 40 min (called back at 2:05, started around 2:10 finished at 2:50). Front desk said it’s because the therapist had back to back appts so that’s why mine was cut short. I’ve learned to navigate which therapist will give your full time and which ones won’t. It seems like management might be overbooking their appts so the therapists have to compensate by shaving time off where they can. Three stars because when it’s good it’s fantastic! When it’s not, then I wouldn’t recommend."

"I was gifted a massage here for Christmas. So, first time here… Booking an appointment was easy, I did it on line. Upon arriving today, 1/15/24, staff was busy rebooking people due to weather/employee sick calls. I waited about 5 mins before I was greeted/helped. Waited an additional 7-10 mins, before I was taken back for my one hour massage. I arrived 15 early. Natasha (sp) 1/15 @ 10:00. Did a fabulous job. She asked great questions, and listened. She was also very clear with her massage plan, and did exactly as she said she would. Massage was great! Perfect amount of pressure! Exceeded my expectations. Thank you very much! I asked about their membership program, great benefits, easy to pause/freeze or canceled with just 30 days notice. Why not?! Great first experience. Facility is clean. Love that they also have products/candles/oils for purchase. See you in a month!"

"Service was great but H&as website it terrible. Each location has a seperate website so since there are multiple locations and you want to find any that have an opening for a specific service, it is brutally time consuming to enter the same information at multiple sites — there is no apparent way to look for a service opening and be shown any sites within an area that have appointment slots open."

"Online booking website needs some work. I attempted to schedule a first time couples massage as a surprise for my husband and I's anniversary. I followed the prompts online under the couples massage services to book the appointment. When we arrived we were informed that an appointment was only scheduled for myself and there was no availability to accommodate another person at that time. They said that it is best to call to schedule a couples massage, but nowhere online indicates this. This would be no big deal for some, but we don't have a lot of extra time having four kids and it can be difficult for us to find childcare. Needless to say, I left very disappointed."

"Love the place and the massages are simply amazing. The staff here are top of the line! The waiting area is so classy, and music is so soothing. Very welcoming environment from the moment I walked in the doors."