Tesla Service Center

"My visit to the Tesla service center on 12/26/23 for collision damage assessment and repair scheduling was incredibly disappointing. Despite a comfortable waiting area, the service experience was abysmal. After a 2-hour wait, I was assured of a repair estimate within 3 to 5 days. As of 1/4/24, I hadn't received any communication. Unsurprisingly, they marked the service ticket as completed, denying me access through the app for inquiries. Initiating a new service ticket explaining the situation didn't yield results either. Though they apologized and promised to update me after consulting the technician and suggested I check my email's spam folder. I did, no response from them there either. It's now 1/8/24, and I still haven't received a reply via the app, email or in my spam folder. This level of service is unacceptable. It destroys the reputation of the Tesla brand. Extremely disappointed with the lack of communication and follow-through."

"They will give you an estimate but when you schedule the service the price will suddenly go up (original estimate date 9/23/23, appointment scheduled and new price given 10/2/23). They will try everything possible including lying and treating you like an idiot who cannot read an estimate to justify the price difference and in the end they will say "Sorry, the price of the parts went up, there's nothing we can do" so you are stuck paying the inflated price. Any reputable business will honor an estimate for 30 days! Edit to add: In addition to not honoring their estimate, they chipped the corner of my windshield while replacing my glass roof and instead of telling me about it, they said NOTHING. Thankfully I noticed it when I got home and when I contacted them about it they did say they would replace the damaged windshield but it still resulted in an additional day of missed work and additional ferry fares because of how far I live from the service center. I absolutely cannot recommend this service center for any repairs and if you do have to use them, be sure to take pictures/video of the condition of your car before you take it in."

"Got brand new model X initial service there, only to get driver side door paint chipped and multiple scratches in trunk. They're now scheduling the 3rd visit to fix the scratches but I don't want to waste my time off on these endless loops."

"1. They can’t fix your problems. They just mark them fixed, either without even attempting or not knowing what they did. 2. They create new problems. I got back my car with totally missing parts after service 3. Since they can’t fix issues, even when an issue is evident, the so called supervisor and leads say it’s normal. 4. They cause additional damage to the car and don’t take responsibility 5. These people don’t have common sense, they have Tesla nonsense. To summarize, they try their best to make you frustrated and hate Tesla. If that’s their job, they are amazingly good at it."