Weston Kia Service Center

"Not happy. My friend had her kia stolen and she called called weston and told them what happened and was told she could bring it there. When we got there they told her they didn't do body work so she was pissed. Understandable. That's going to cost another tow job."

"I took my EV6 in because the power outlet in my back seat wasn't working. After 8 hours, they said they didn't know what was wrong, but they had a call in to the Kia tech support line and would get back to me. That was 3.5 weeks ago. I've called multiple times without a response. I took my car to Kia of Portland, took them 15 minutes to say the outlet wasn't working, there were no errors in the computer and that they would replace the entire module since it seemed to be a hardware issue."

"Everyone is super friendly and helpful in the service department. They always work on my car in a timely manner. Only issue is trying to reach them for an appointment, whether it's online, or by phone its very hard to reach them. I usually contact my salesman representative to make the appointment for me."

"Service was great my issue was that they had me drive all the way in on my day off to take a picture of the rim I needed repaired to schedule another visit for 2 days later for them to repair it. They need a better system for their warranty work. I could have easily taken the picture myself and sent it to them and have schedule to follow up appointment over the phone, instead of wasting my time driving in from 40 minutes out and another 40 back home! Not to mention, although I am happy they are repairing my rim, during the purchase of the warranty they do a very good job of misleading the customer, never mentioning its a repaiar job not a replacement... the cost of the warranty seems excessive for the work they do. I would recommend you question what they tell you, even record the conversations when you are buying, because when it comes down to it, if you don't have proff, it becomes a he said she said thing!"

"Our vehicle is still in the shop after almost a month. The frustrating thing isn’t even the wait but the lack of communication from the service team. I’ve had to call or text the service line, multiple times to even get an update or diagnosis. Anytime I’ve called, they say they’ll call back with an update. Surprise, they don’t call back and I have to follow up yet again just to find out how long our vehicle will be in the shop. We’re so disappointed in the process so far and hope that communication can be better moving forward. I understand things are backed up sometimes but communicating that with the client would help immensely."