Whidbey Island Bagel Factory 11042 Washington 525, Clinton, WA 98236

"I am very frustrated with this shop. I have been coming for years and love the bagels with cream cheese. They have changed their policy to always toast their bagels without asking customers and not giving the option up front how someone would like their bagel. Even if I have asked for no toasting, they have toasted my bagels before adding cream cheese which I have asked for them not to do. I understand it is common to have a bagel toasted and many people like that, but I have loved the bagels plain with cream cheese since I started going there. This change in assuming everyone wants something a certain way bothers me because when I have asked for my food to be the way I ordered it nobody would rectify the situation. It is also upsetting because the flavor of bagel I asked for there was only one left so no more for the day and the bagel was ruined. They didn't even have an option of a bagel to fix the situation or ask to replace it since they messed up the order. The entire problem can always be fixed if they would just ask for how the bagel should be served like they used to! I've never had a problem until recently and for the employee to talk to me like I had an expectation that was too high because how dare I ask for a new bagel when they messed up the order was ridiculous! I just wish that for a company that has such a high quality product, that they would improve their customer service and just make sure they are not making blanket assumptions for how everyone takes their food. It's just not hard to ask for how you'd like it and then not toast it, it's actually easier because it cuts out a step to NOT toast if a customer has asked for it not toasted. I started asking because I couldn't believe that they started toasting bagels without asking no matter what. NOT. ALL. PEOPLE. LIKE THEIR. BAGELS. THE. SAME!! Be clearer than clear so they don't continue to make this mistake if you'd like your bagel served how you order it."

"This was our last stop on our way to the ferry after a weekend stay on Whidbey Island. There are some good bakeries and bagels where we are from in Seattle, but this place was hands down one of the best we’ve had, I’d probably say ever. Highly recommend the lox sandwich and clam chowder if you are craving for some fresh PNW seafood! 10/10 and a must try if you are ever on the island visiting!"

"In town for the day and this was our first stop. Staff was super friendly and answered all our questions. We got a variety of bagels including Bacon and Cheddar, and the Pesto Bagel. Both were so good ! The group favorite was the Pesto Turkey Club."

"Great variety of fresh sandwiches. They hustle when it is busy, which is appreciated. The kids like the chocolate chip bagels and the curry salad is great for something interesting. Plus, when they are running the bagel making machine, it's very neat to see the process. They earn the "factory" name while still having a wide variety of quality bagels."

"The best bagel sandwich in Puget sound. I am a bagel enthusiast and will always reserve my top spot for NYC deli bagel, but the sandwiches here holds its own place with great soft-chewy bagels and good west coast style fixings. We ordered Curry chicken, ham & cheese, egg sausage and cheese. Don’t forget to check out the humongous selections of spicy hot sauces! Very fun to create your own twist Superb and very genuine service Funky creative decor with a rustic nautical theme Overall a great pleasant diner"