Taco Bell

"We waited 5mins in drive-thru before someone greeted us an told us it would be a few more minutes after a total of 10mins we questioned things. They person said they only had 4 people working and we're struggling. So trying to be understanding we waited a full 20mins we watched the entire drive-thru in front of us clear out and the parking lot clear out. So we questioned things again and the person got very annoyed and said if we're tired of being in drive thru we can come in. Well that wasn't going to happen because now we questioned food safety but as we drove past the windows I decided to take a picture to prove the near empty lobby. 4 people can't manage? Either extremely poor management/leadership or just pure laziness."

"Do not come here at night. The evening crew is terrible. They will consistently miss items and give the most meager of portions. The people are okay, they just don’t care and it’s obvious. At least you can’t really mess up a Baja Blast. Come here in the afternoon or something, they’re better; but just go to the one on Andresen, it’s way better and the staff are great. I mean, we all know why hahaha."

"This Taco Bell is so awful in every way. It's not even funny. Waited 45 minutes for tiny mashed up burritos. When they forgot my nacho fries and some chicken taquitos I had to wait an additional 20 minutes for the remake. The best part- I got home to realize they also forgot the nacho sauce for the nacho fries, twice. I did get some spicy ranch cups though, all filled less than halfway. I know this sounds ridiculous and nit picky but the food is expensive man."

"This has to be the worst fast food experience I've ever had. I wish I could give you zero stars but my $30+ dollars had to pay for something. Entered the drive-thru to order food for my family. They took about 7-8 minutes taking the persons order in front of me, they moved on up to the window. My turn, no greeting, no nothing, what can I get for you? Ordered 2 steak chalupas, 2 cheesy Gordita crunch, 2 crunch tacos and a steak quesadilla. What sauce would you like? Hot & Fire please! Total is $30.XX, please drive up to the window. Not greeted at the window, made to wait 5 minutes or so before anyone came over, just took the card out of my hand, didn't even tell me my balance. No enthusiasm, tells me that this employer is shyte and their staff don't enjoy working for them or they'd have more pride in every facet of the work they do. Fine, I don't expect much so I was just like, cool. Comes back, hands me 2 bags. One bag, just the quesadilla, the other bag the other 6 items. Lets look at how they made the food first. As you can see from the provided photos they did not make the food correctly at all with the 2 taco's having 30% of the ingredients they're meant to. One of the cheesy gordita crunch, its ingredients were unrecognizable because there's not enough of anything and it almost feels like intentionally poorly made. The other one was open in the bag with a wrapped item sitting inside of it covered in food. The quesadilla wasn't cut, the steak inside of it was rock hard and you can tell it was expired past its disposal time. Nothing was wrapped well except the quesadilla which is hard to mess up as its a sleeve style bag. However the misery continues. No sauce, no napkins and worse, the way the items were bagged, one wrapped item was sitting inside one of the other unwrapped items, you can see the mess from the photos. This is the worst food experience I've had in a really long time and the only reason I didn't go to one of the more local non brand name places is because I didn't have time and I thought this would be convenient. Your franchisee is Pacific Bells, I will never go to another one of your restaurants again, including your buffalo wild wings restaurants because your leadership has to be the poorest to be shoveling out sub-par food during a non-peak time with almost zero customers waiting. Also they didn't give me my receipt, what I now realize is done on purpose so people cannot go online and give them feedback as these stores are graded on customer satisfaction scores. The cherry on top was not something that happened to me. The cherry on top was while waiting in the drive thru, one of your people didn't latch the gate for the garbage area at some juncture and as my daughter and I were waiting, I said to her, its windy, I bet you that gate swings and crashes into the front of that really nice modified F150, a moment later, boom! Your franchise has really gone down hill and I would recommend to EVERYONE, try out Taqueria El Rinconcito or one of those other independently owned non brand name places, on par with prices, ten times the quality and service."