Walmart Auto Care Centers 7001 Bridgeport Way West, Lakewood, WA 98499

"Never even got to be seen!! They would not answer the phone. I called the department directly and I tried to be dispatched to the department and still no answer. Asked if someone in the store could ask them to answer and they refused. Then they tell me to just come in without an appointment. If you do that you gotta wait hours to be seen because anyone getting their oil changed, can NOT make appointments. Although if you get new tires you can and they are ALL helped before doing anyones oil. So if you need new tires Walmart may be great but oil changes I do NOT recommend Walmart unless you have hours of time to waste!!"

"I have been a loyal Walmart Tire Customer for over 10 years at this point and this establishment has made sure that I will never return to Walmart for my tire needs. My work has made me move around the country over the last 10 years and every Walmart that I have used has had zero issues with my tires. But this place, is terrible. The gentleman "at the front desk" was not there and didn't service for 10+ minutes because he "walked to the front of the store." When I attempted to order tires from the desk, he continuously tried to push me to use the App to make his job easier. When I said that the app wasn't working for me, so I came in to order my tires and to schedule an installation service, he looked at me and said that "you have to schedule an appointment for tires." When I began listing off my tire size he stated that he was going to order through a third party website, and not Walmart, so I would not get a type of warranty for it. And then when he realized that my front and rear tires are different sizes, he stated that they (the mechanics) won't install them because of the two different sizes and then walked out to the bay to "confirm" that they wouldn't install. Thank you Lakewood Walmart for ruining the reputation and my desire to ever use Walmart for my tire needs ever again.,"

"The local place I normally take my car to unfortunately closed. This was a convenient option to get an oil change and my headlight bulb changed (which is a listed service). Of course to my surprise the female mechanic said she didn't know what kind of lightbulb it was so she "wasn't going to change it" and "didn't know if they even carried it" but wasn't going to be bothered to look. It seems concerning for a mechanic to not know how to change a lightbulb... Two stars because it was fast and the two guys working the counter were friendly. Update thankfully, because I had to change the lightbulb myself, I was able to notice the mechanic also failed to close the cap on my washer fluid which had already spilled out onto my engine cover."

"From check-in and out with Donte, to the service and communication from Rhonda, the tech, everything was top notch and I couldn't be happier. Highly recommended. Best to arrive before 9:00 for the shortest wait time."

"I just went in first thing this morning (9/8/23) for an oil change. I advised the guy at the counter and the lady who does the actual work about a repair that I'd recently done. I told them that I had cracked the engine block where the oil pressure switch goes, and that it had been sealed with a plug, and then covered completely with JB Weld. I also told them that they would see the wire that used too attach to the oil pressure switch would be seen dangling since the switch is no longer there due to the repair that was done. I told them that it is no longer leaking, but they would see oil underneath from where it had leaked before the repair. I get notified that my car is done, and get told that I have an oil leak. I told them there was nothing leaking at all and reminded them what I'd told them before the car was ever put up on the lift. I told the lady once again what the oil was from age the cause of the original leak, and she said "I'm not here to diagnose it sir." Well, pay attention when someone tells you the cause of the oil leak, and the repair that was done to correct it!! I said it twice before they ever took my keys. I look at the paperwork and sure enough, they listed the "oil leak" along with a recommendation to use a different viscosity oil, as what I was using was incorrect with the existing "oil leak of unknown origin." I'll be going to another shop to have my oil changes done from now on. On top of that, they listed my battery as "retired battery." Not sure what that was supposed to mean, but oh well. I had also requested injector cleaner which was not done for whatever reason, as well as a tire rotation which also wasn't done because the tires are "to bald and only have about 6 months left." The tires are practically new!! They need to do better. The guy and the lady also debated over whether I needed high mileage oil, or synthetic oil. How about this. Put in whatever I request!!"