Pizza Hut

"My husband loved the pizza, but he wished I had paid extra for more toppings. For it being a meat lovers, it had too many bare spots."

"My family gets pizza hut pretty often because we love the wings and sides, and I love that I can use the curbside option. Great food! Crubside is awesome. And until last night I've never really had an issue that was worth mentioning. Last night however I ordered online and it said it would be ready in about 20 minutes. It took me about 45 minutes to get there as I was driving home from work in the Olympia area and I took the back roads through Rochester. On the tracker after you order it said my order was ready about 20 minutes before I even got to the store. When I get there I sign in to say that I'm there, I wait close to 10-15 minutes and no one has come to give me the food or contacted me in any way. At this point it's whatever, I know stuff happens, but I get out to go inside thinking maybe my app didn't communicate that I was there. I go in and tell them at the counter I had a curbside and they inform me that they are waiting on donut bites. Okay, I get it if you're backed up but this is nearly an hour after I placed my order and there's only 2 tables with people sat inside and the parking lot was nearly empty. They could have at least popped their head out to tell me, especially when the online order form said the order was complete. Maybe online orders like mine could back it up, but I was still being friendly and patient. I paid while I was inside cause I was paying cash and told them to keep the change as a tip. The girl at the counter talked to me like I was stupid for doing this and didn't even say thank you. It was a generous close to 50% tip as well, not just a dollar, so the reaction was unexpected. I wait ANOTHER 10 minutes for my order and stand in the lobby. Keep in mind it's not a large order. 8 boneless wings, fries, breadsticks, and chocolate donut bites. When I finally get it they forget to give me the breadsticks. I ask for them and they said it wasn't on the receipt (it was and I showed them). Got the breadsticks that were already done and warming and went back to my car. Decide I should check my order just in case again and they gave me two donut bites and no boneless chicken. I go inside again with one of the containers of donut bites and waited 5 minutes to be acknowledged. The girl who works the register didn't even acknowledge me and one of the cooks had to come help me. I informed her I was given extra of the wrong item and no chicken, and she found the chicken that had been done and waiting right away. And as the cook is doing this the girl working the register grabs her cell phone and gets on it and starts slinking out of sight. She was incredibly unprofessional and I didn't appreciate the way she spoke to me. So as it seems all my food had been ready, but they were clearly disorganized and not working together as a team to ensure things came out properly. It took a very long time to get such a small order to me after an hour of having time to get it together and then they still messed up twice. I am mostly unhappy though with the customer service and the way they speak condescendingly to the customers. With that being said, maybe she was having a bad day, maybe something got miscommunicated, who knows. The food was still great, I enjoyed it, and I'll still eat here in the future. But please teach your employees how to speak to customers and handle interactions if they are going to be working the front counter, and to communicate to the customers who are waiting for something."

"We placed an order for our Halloween night dinner for pick up, everything was 5 Starts all the way! The food was hot out of the over a minute before my pickup time and the crew fun and friendly. The store was spotless inside and out! Everything was just as we had asked for it! Thank you!"

"Stopped in for dinner around 4:40pm. Walked in and the dining room was empty. Lady at the counter was on the phone and advised us (party of 2) to sit where we wanted. Sat down lady got off the phone and walked to the back of the restaurant. 10 mins later with no other contact we got up to leave and I thanked them for the great service.. Oh still no other customers"

"I have been a community engagement provider for almost a year and I take one of our clients here quite often on Thursdays. He's autistic and LOVES barbecue Pizza. Like, a lot! The staff there know him quite well and they always treat him like family. I couldn't think of a better place to go. Thank you."