Canine Coach and Wellness, LLC 2122 Douglas Avenue, Racine, WI 53402

"[Please read this review in its entirety] My husband and I recently purchased a boarding session for our dog Fancy, who is a lively 6-year-old Beagle mix. We scheduled a consultation at Canine Coaching, which was offered for free during December (usually $50), and it was insightful. The investment was close to $3,000 for reference. Here's a breakdown of our experience: Consultation Experience: The owner engaged us in a separate room, observing Fancy's behaviors while discussing the boarding details thoroughly. We initially assumed the owner would be the main trainer conducting the training, but it was handled by another staff member ( which was fine. ) Clarity on this aspect during the consultation would have been appreciated and could possibly meet that person. Boarding Process: We were advised to bring Fancy's pillow and a large bag of food for her comfort during the month-long stay. Weekly visits allowed us to monitor Fancy's progress, although arranging a facility tour required early morning visits, which could be better communicated or even added to consultation process. Communication and Concerns: Initially, we faced challenges in receiving pictures, but the issue was promptly addressed. Suggestions for improvement include installing cameras for real-time monitoring during doggy daycare, enhancing peace of mind for pet owners. Graduation and Follow-Up: Graduation turned out to be a simple review session rather than a formal ceremony, which could be clarified beforehand. We invited family but they could of stayed home. Post-boarding consultation sessions have been rescheduled multiple times, which could be streamlined for better customer experience. Also,believe that it should not be the customers responsibility to reach out / follow-up and reschedule each time. Overall Impressions: Fancy enjoys her time at the daycare, and the staff's care is evident, earning it a solid 5-star rating. However, concerns regarding communication, scheduling, and clarity during consultations led to a 3-star rating for boarding and training services. With improvements in customer service and communication, Canine Coaching has the potential to earn a higher rating overall. Recommendation and Final Thoughts: In conclusion, while we encountered some areas for improvement during our boarding experience at Canine Coaching, we appreciate the care Fancy receives and the convenience of daycare services as well as grooming. We recommend asking detailed questions during consultations to ensure clarity on training arrangements, facility tours, and graduation ceremonies. Despite our suggestions for enhancement, we would still recommend Canine Coaching. Thank you for considering our personal experience and suggestions for future improvements."

"A friend recommended Canine Coach & Wellness to me after I had gotten a new puppy. I'm so glad she did as Devereaux has thrived since taking his Puppy, Obedience 1, and Obedience 2 classes there. He also enjoys going to daycare once a week to hang out with his pup pals and get a good day of playing in. Love the staff and couldn't be more pleased with Dev's progress."

"Roxy and I have had a great experience at Canine Coach and Wellness. Dennis helped with Roxy’s leash walking issues, giving personal feedback and attention. Also, Roxy goes to daycare once a week to socialize with her friends. She is so happy to go and comes back content and tired! Molly and Luca are fantastic! They are always available to help with any questions and truly love being with the dogs. I’m so happy to have found a place that I feel comfortable and confident leaving my dog for the day."

"CCW has been such a great place for me I’m truly thankful that i was able to find this place. I got my first Belgian Malinois and knew i needed major help raising a working dog, he was enrolled into their obedience and protection work classes and it has helped tremendously. He loves going to school and is so smart and energetic not only had this school help train my dog but also trained me. He doesn’t just train the dog there is logic to everything that is taught and it is taught in a way for both the handler and the dog to understand. Such a great facility and all the staff are very friendly and give a family setting. Highly recommend!"

"I highly recommend Canine Coach and Wellness for your training needs. Even working with my dog that doesn't do treats, she now does! I can't tell you how much easier that makes training! They really incorporate the whole dog and recommended daycare because Freya needs more exercise to drain her energy. They have so many options for training that everyone is sure to find something to fit!"