CVS

"I shopped at CVS on NEWBURG ROAD in Livonia MI. The sales associate was very helpful\n Her name was LASHANDA! Reg 05 Tran#6966 Cashier#1703431 Str#8176\nShe rally made my day! Shebsaved me a lot of money and showed me how I can save by downloading the app! Please forward this to her manager! Thanks in advsnce"

"I love CVS and especially this location. The staff are friendly. The shelves are always stock up. I like to he a member because I get discounts. The shopping inside of the store is stress free. I like the self checkout for faster service. Overall, a great place in the neighborhood to get some stuff. I do recommend this location and give it a try. Thanks for reading my review. Peace ✌️"

"My experiences at this store have all been positive. The pharmacist and staff have always been very pleasant to deal with. Even when I can see they are under pressure or very busy, they have bent over backwards to help me out or let me know they will help me very soon. Thank you for that."

"Unfortunately, I have had it here. I am going to find a different pharmacy. There are 2 pharmacists - David is AMAZING, he's the most friendly, helpful man I've ever met, and he always fixes problems immediately with my prescriptions. Same with the black lady working behind the counter there. SO helpful. However, I am almost never there when they are working and/or can help me. I can't pick and choose who will help me. Fred is mean and rude, and I get tense every time I see I have to deal with him. I am always treated as if I did something wrong with him. I have to psych myself up to talk to him, like I'm preparing for a battle. As if I didn't give him enough time to fill my prescriptions, or I should call my doctor for changes or something, even though I already talked to them. The final straw: Trying to get a refill on 2 of my kids' medications, I called 3 days ago to order a refill. The insurance won't allow it early, so I mark the day to call on my calendar, which is today. I call at 9 a.m. when they open. The automated system says they will be ready by 12 noon and 1 p.m. respectively. I walk in at 3 p.m. for them, and they haven't even started working on my order yet. I hear Fred saying he's busy and can't do it and he needs at least an hour, in a very angry kind of way, like I should have been kind enough to give him a few days notice. I try! I'm the villain though, for him not being able to do his job on time. Oh, and yes, one young pharmacy staff member behind the register is a perpetual liar: I've caught her in 2 lies in recent months to try to save face for her own mistakes. First, a few months ago, she lied to Fred's face about what she already told me. He scolded her and corrected her wrong information, at which point she told him, right in front of me, that that's what she TOLD me. Unbelievable. Did she think I couldn't hear her 2 feet in front of me??? My jaw dropped to the ground. She's probably scared of him. Then, 2 days ago, I tried refilling another medication for my son, and they refused to give it to me for a week because they said the insurance wouldn't pay for it. I asked if they recieved the increased dosage amount from the doctor, meaning it needed to be refilled earlier than normal, and she said no, it wasn't in the computer; I need to call my doctor. I asked her to double check to make sure, with the same result - they needed a new updated prescription from the doctor before they could help me. I had no recourse but to leave the store empty-handed. I called the doctor from my car immediately. The nurse insisted they had sent in the revised prescription the day before, and said she'd call them herself to make sure, and go to bat for me, and call me back with an update. She calls me back a few minutes later, saying she insisted with them that the new dosage was sent in and was correct, and that they needed to fill it for me right away. The nurse said the young lady on the phone said yes, they were already working on refilling it, that it would be ready soon, and that she had TOLD me that. ...REALLY? Was that before or after you refused to serve me, saying I could not get my medicine for a week??? Just covering her tail by lying again. It's so absurd it's laughable. These are only the most recent problems. There has been a long history of issues like these. I'm done here. I'm so sorry, but I don't want to deal with the drama anymore. I'm going to try somewhere different."

"The pharmacist Dave is amazing. Very informative and knowledgeable. Helpful is an understatement. Thank you CVS staff for all of your help."