Chevrolet Service 7978 Balboa Avenue, San Diego, CA 92111

"Had an appointment, and they said they may be able to get to my car today. What's the point of an appointment then?"

"Went here to have a battery replaced in a 2017 Chevy Cruze. Prior to the visit, the battery (5 years old) and all electrical was working fine. I was told it would be about 20 minutes to replace the battery and perform a complimentary inspection, but it ended up taking almost one hour. I drove about 2 blocks away from the service center and the entire electrical system failed. Not sure why it’s so difficult to simply replace a battery. Calling the service center didn’t help either, since they don’t have a tow truck and told me to just call roadside assistance and have the car returned to the center."

"Where do I even start, Service manager was not accepting to give me the deal as advertised, they broke my car key, and my radio pin: I was there to fix my car radio. It was also time to do my oil change. I was given a price that sounded really high. While I was doing a little research on my phone, I saw an ad INSIDE the service center itself for half price oil change deal! When I brought it up the person still hesitated to give me that price and said I am wrong (as the screen had switched). after a minute she agreed but said no tire rotation. 5 minutes later, the screen appeared again and it was clearly saying "With tire rotation". She again questioned my statement for another few minutes. What does this even mean? it is your OWN promotion!!! When I got the car back at the end of the day, I saw my car remote button is broken, and the big plastic pin holding my radio is broken. I was in a rush but when I went back in the day after, they refused to take responsibility. and AGAIN called me a liar. see the trend. I am so disappointed at how Chevy/GM manages their contractor dealerships and no way I am buying another Chevy."

"Worst experience at any service shop. Service writers refused to address my concerns. Forced to call corporate Chevrolet customer number to attempt to fix a vehicle issue that was not my fault and is a manufacturing defect."

"These people are legitly the only place I will bring my car for a repair. Top notch service and complete follow through after the vehicle is back in your care. I don't feel pressured to get anything extra when I stop in for a free oil change, but I 100% know the job was done right. This confidence follows over to a legit repair too. They listen to your description, walk you through the process of diagnosing the issue and your options for repair. Thank everyone!"