Sears Appliance Repair 22100 Hawthorne Boulevard, Torrance, CA 90503

"Technician Wendell diagnosed the problem with our refrigerator and ordered the correct replacement part. He then returned to install this part. Refrigerator now works just fine, once again. Nice to have a tech of this caliber."

"Really frustrated by the technician named Adam. Our over-the-range microwave broke in December and it had a Master Protection Agreement. He came, quickly inspected it, and ordered parts for repair. A few weeks later, he came to remove the microwave and install the parts. He even needed me to help him find an extension cord so he could test the microwave (why am I doing your job?). The repair didn't work. I told him, since it's not working, my protection agreement (which I paid for) entitles me to a replacement. His response was "I repair, not replace" and wasn't willing to help with a replacement. He insisted on ordering more parts and coming back later. So the microwave sat on the floor for weeks. Now it's February 8. He comes to work on the microwave. He says, "You should get the thermostat in the microwave replaced because it's old. And you should get a new plastic trim because it's broken." Why didn't you mention that before? Why are you still suggesting ordering more parts now and making this process even longer? Before he reinstalled the microwave, he asked me, "Are the long screws still in the cabinet (above the installation space)?" I have no idea. I didn't do the job! He got it installed and tried showing me that it worked so I could sign off on it, but the light stayed on in the appliance no matter what. He got confused and spent more time trying to fix it. He even dropped the microwave on the ground trying to repair it. He never fixed it and insisted he could do it after 2 hours of work. He tried to tell me he wanted another part and I refused. I told him either he's telling me a replacement is coming or he needs to clean up and leave. He cleaned up and left. He never told me I was entitled to a replacement even though I have the so-called "Master Protection Agreement." Adam was a stubborn, desperate guy and tried to convince me something was fixed when it wasn't."

"1 star is too good. Your entire system is horrific. We have been waiting on repairs on various items since 12/8/23. This particular technician is inept, and disrespectful. He has come out 3 times for same item and due to his inefficiency the job has never been completed and is now denied. He has been rude while doing his service in our home We will cancel our contract soon and will post reviews in social media and local neighborhood sites if how horrible your service has been"

"Enrique was awesome! Extremely thorough and professional, he went above and beyond to repair our problem left by the last technician. He definitely restored our confidence in your company. We wish all of your techs were this good."

"Cesar was terrific. He was on time (even a bit early). He was friendly and taught me a lot about my furnace. I felt comforted by the fact that the air quality from my furnace was excellent despite my furnace’s 30+ age. He helped me figure out what filter to buy AND showed me how to install it when I receive it. I hope Cesar is my tech for next year’s service. I plan to make this an annual thing. For $59 during the month of October, it’s a fantastic deal!"