Reliable Appliance Services Co 324 Coogan Way, Pleasanton, CA 94588

"My experience was the repairman was here 40 minutes, (was quoted $175/hr) replaced a part (so he said) that cost $40, and my bill was $750.00. After paying, he left, discovered oven still not working, called an authorized Whirlpool repair company, and they found my heating element had burned out, replaced it, and my oven is perfect. Had nothing to do with the replacement part. These people come into your home, you’re assuming they know what they’re doing, and then overcharge you, and do not show on receipt the justification for the outrageous charge. They should change their name again, since they’re registered with 3 different names already, as Unreliable Appliance Service. Am reporting them to the Department of Consumer Affairs. BBB does nothing. Don’t bother."

"Went online to find a repair service in my area-Tracy. On their website it says serving San Joaquin county and specifically lists Tracy. Called them- very bluntly asks for my zip code and says they don’t service my area. I said on your website it says services Tracy- she bluntly says “well I don’t know what to tell ya?” And hangs up!!??? One star is too many for this review!!!"

"Do not ever use this place! They are scammers, horrible customer service. The guy who took my call was arguing with me and couldn't provide a labor rate. Didn't apply my discount from online. Refused to pass me to his boss. Then told me the technician isn't certified. They charged me $220.00 dollars and said it was for a repair but didn't repair anything. The guy didn't know what he was doing. Instead of trying to help resolve it. The gentlemen who answered was rude and someone in the back was laughing as if he was being sarcastic purposely."

"Worse service. Save your money. This place ripped me off. They came to fix my Miele dishwasher and he turned it on and said it worked. He noticed that the drain tube needed replacement and he fixed it in 20 minutes and charged me 300.00. He didnt wait for the cycle to finish and like i told him, it wont stop, the heat cycle stays on. My basket melted. If i can give them zero stars i would."

"Worst repair experience ever. Fixed refrigerator leak and now ice maker does not work. Left wet muddy footprints all over kitchen floor then walked across carpet with dirty, wet shoes. When I asked for senior discount they advertise, he told me he would have to charge sales tax if he gave me discount. What a joke. When I asked him to break down receipt into time and material, I found out he charged over $200 an hour in labor. I am female senior citizen and feel totally taken advantage of. Don't use this shop if you want a fair deal."