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East Bay BMW Service Center
4350 Rosewood Drive, Pleasanton, California, United States
About the East Bay BMW Service Center
East Bay BMW Service Center is a top-notch car dealer and repair shop located in Pleasanton, California. Our expert technicians are dedicated to providing exceptional service for all BMW models. Whether you're in need of routine maintenance or major repairs, our state-of-the-art facility is equipped to handle all of your automotive needs. Visit us at 4350 Rosewood Drive for a superior BMW service experience.
4350 Rosewood Dr, Pleasanton, CA 94588, United States
Opening hours of East Bay BMW Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:30 - 17:00
Sunday:
Day off
Reviews of East Bay BMW Service Center
"Had a great experience taking my car in for service. Bruce was my service advisor; he was friendly and very professional. Highly recommend anyone visiting East Bay BMW to work with Bruce as your service advisor. He’ll make sure everything goes smoothly and efficiently."
"Though my experience with my current vehicle has been far below satisfactory, I must say, my Advisor, Ben Simpson has made things a lot smoother than expected. The few times I’ve worked with him, he’s been very diligent about following up with consistent communication and providing routine updates with regard to the status of my vehicle. Ben has exhibited excellent customer service, going above and beyond to ensure I am satisfied upon leaving. Of course, when it comes to certain things involving the maintenance of my car, many things are out of his control. However, he continues to put forth every effort to ameliorate the issue within his scope. Stellar customer service is close to rare these days, so it’s refreshing when people like Ben come along. Thank you again, Ben, for your kindness and support. Keep up the great work!"
"I’ve been busy lately and called East Bay BMW & MINI on short notice to see if they could do my service the day of my call. The person who answered was polite and squeezed me in for the same day in the early afternoon. When I arrived, my service advisor (William Walker) greeted me and went over what needed to be done. He was courteous and professional and I was told they would work on it shortly and expected to be done within 90 minutes. Not only did they exceed my expectations (texted and came to get me within 60-75 min) but I had a thorough explanation of the status of the car. My MINI was cleaned up inside and out. Thank you William for the outstanding service and taking the time to go over everything. I’ll definitely return again."
"I visited East Bay BMW for some parts for my newly bought 2008 m3. I left with an oil change due to there great and fair pricing.My service advisor was Ben Simpson who was very knowledgeable and transparent on the whole process. I was treated like family and got the upmost honest care from the service department. I'm usually hesitate to get dealerships to work on my car but here I had no doubt on honest work being done. If I can give 10 stars I would in a heart beat."
"I wanted to express my sincere appreciation for the outstanding service experience I recently had at your dealership. From the moment I arrived, the attention to detail and customer-centric approach were truly commendable. The service team exhibited a high level of professionalism and expertise in handling my car. The updates provided throughout the process were timely and comprehensive, keeping me informed about the status of the service. This transparency and clear communication contributed significantly to my overall satisfaction. Moreover, the facility was well-maintained, and the staff demonstrated a commitment to ensuring a positive customer experience. I felt valued as a customer, and it's evident that your team goes above and beyond to uphold the reputation of the BMW brand. Thank you, BMW (Ben Simpson), for consistently delivering exceptional service. I look forward to continuing my association with your dealership for all my future automotive needs."
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