Kevin Jewelers

"Went in yesterday to Brea, Kevin’s Jewelers. And could not believe how rudely I was treated. I had a lower budget as college student trying to buy something nice for my older sister’s bridal shower, and felt judged because of that since the associates wouldn’t be getting a “higher sale.” The lady was able to help me find something I liked, but I had to keep asking her for more options. She would show me one option in my budget range, and I would constantly have to ask her “do you happen to have anything else” which she rolled her eyes too and gave an attitude as though she didn’t want to help. At checkout, I mistakenly picked the wrong necklace and asked the associate helping me if she knew which heart necklace it was. She gave me no response because it was an hour to closing, and she seemed to be doing her closing work, to which me and my partner I came in with stood awkwardly in silence. I asked her again and she didn’t respond, and finally on my third ask she responded with “I don’t know I showed you so many…” in a very rude tone. We did end up finding the right necklace, only at checkout to have both associates whispering in front of me instead of even acknowledging me standing right in front of them. Worst part about all this, is they seemed to be the management of this store. Safe to say, I tried to return the necklace, and rather went to a jewelry store that actually wanted to help me. And would highly recommend to anyone to stay away from this jewelry store, at least this location, if you don’t know much about jewelry and want to be helped to find the right item. These two ladies that help me clearly didn’t care, and for them to be management…speaks volumes. :("

"First Time at Kevin Jewelers & the experience was amazing! We were welcomed and serviced by Maria who understood our needs, answered our questions and very patient with us throughout. We bought my 1st set of pearls and a girls best friend (diamonds) we will be coming here again. Thank you Maria for ALL of your help! Brenda & Edgar Salazar"

"A big thank you to Maria for helping us find our rings! I got my dream engagement ring and she helped us find my fiancés perfect ring as well! I felt like she really took her time with us and had so much patience and was just such an expert. i could not be happier with my choice and maria was such a pleasure to be the one who got what we needed."

"I really love my new watch that Beatriz helped me pick out!! The 1/2 carrat diamond studs were nice too. Maria and Beatriz were great to work with!! They were both helpful and did not pressure me to buy, that is why I stopped in just to look but left with a watch and earrings. Watch wss for me and earrings for someone else!! Thank you for your help, i will deffinetly be back!! Mark"

"Ismael was very helpful, he made feel so comfortable since I entered the store! I got helped with the financing docs and got approved within minutes..thank you guys.."