Coastal Janitorial

"Coastal is dependable and provides excellent cleaning services. The always go above and beyond when they come clean!"

"they cleaned my house but the communication was absolutely horrible. Lacks professionalism completely. Was never given a time that they would show up on the day they came, even though they told me I would, called and then never got an answer to set the time the day before. They randomly showed up the day that was scheduled but I wasnt home, didnt leave a key because I was told they would call ahead of time, that never happened. Inconvenienced myself and my landlord. Then, they did not complete the services requested (move out clean and carpet clean) they did just the move out. I had to call after getting home to tell them they did not complete the service and they need to come back. i was told they would try to fit me in to do the carpet cleaning and they would call ahead of time, no call ahead of time so my landlord had to leave her work to open the door for them. Then, I was told I would not be charged until I received an invoice and approved it. I never received an invoice but was charged. After having them refund until I received the invoice I have still yet to receive a refund but they did charge me again without my approval. They also will not return any calls in which you seem unhappy with them."

"We have worked with Coastal Janitorial for home use and business use many times over the years. I was very surprised to see 2 negative reviews. Personally, we have moved a few times, and each time we moved in our new place or out, we had Coastal Janitorial come in and clean for us. WOW, the place always looks amazing. They have cleaned our windows, carpets, and interior to the point that it sparkles. For our business, Central Coast Gymnastics, we are always excited to have them wax our floors, steam clean our carpets, and vacuum the entire gym. When we expanded in the Summer of 2016, Coastal Janitorial came in and cleaned the entire gym for us during construction and after it was all complete! We hope you will consider them for all your cleaning needs, we highly recommend them!"

"Not only did this company do a very poor job cleaning but after they cleaned one of my swifter mops and wet wipes were missing. Countless attempts to contact this company failed to get any response. Their estimation for time necessary to complete this job was very high and the end result was not nearly as clean as I would have expected."

"Zero stars. Negative 100 stars! Worst experience of my life. We have moved into a home that had been vacant for a while after having been rented for many years. I personally had a walk-thru with the guy from Coastal Janitorial prior to them sending cleaners - I showed him everything I wanted done, in every room. He nodded. I explained that walls and doors would need washing because we wanted to ready them for painters. He nodded. We walked together every square foot of the house and I pointed to everything I wanted cleaned and also what I didn't want touched at all. It was 1600 square feet of empty house. I told them budget was not an issue at all. Their invoice was based on my requests. Came to $495. Not a lot, considering that I needed a very deep cleaning - there were dried sauce stains, etc. all over doors, walls and cabinets.. When we moved into the house - NOTHING of what we requested was done. What they did was "surface wiping" - that's all. Not a single window track or vent was cleaned. Cob webs everywhere. Doors were dirty. Dried up dirt all over the walls. I was in tears. Called them. The owner agreed to send in cleaners again. They did. Two girls came in... with... dusting rags and a spray bottle. That's all!! No wonder they didn't do what we asked (and paid for!) They couldn't reach anywhere above them. They had no supplies to scrub off food/gunk/dirt!! As I watched these girls wiping things again and again (things that needed scrubbing, not wiping), I made a video with my phone - one girl watching out the window dreamingly as she wiped the same surface for good 2 minutes. Then (!) the second girl going over the same surface in the same dreamy fashion. I asked these girls whether they had any experience in cleaning. They said they did office cleaning - vacuuming and wiping dust. No wonder my house was not cleaned properly. I released the girls nicely. Called the owner of Coastal Janitorial, emailed him on several occasions and explained our complaint. I laid it all out - we had tens of pictures and that video as well. I asked for a refund numerously. I got nowhere. Instead, I feel taken advantage of. I spent days on my hands, knees, and ladders cleaning while having two young children on my hands. I told all that to Frank Sanchez - the owner of Coastal Janitorial. I kept asking for a refund, since they did nothing of what we paid for. He laughed at me, said the previous owner was happy with their services and I was greedy. Boy, did I cry! I believe Coastal Janitorial specializes in light cleanings only. I believe they saw an opportunity to make easy money and they hoped the previous owner wouldn't follow up on a horrible job they did while the new owner wouldn't have legal ground to complain. I had the worst experience of my life with these "cleaners". Horrible service, even worse treatment of clients."