Mercy Medical Group - Folsom Cardiology

"Being that I have a PPO and can go to whomever doctor I choose. I feel the Network of providers need to share information on patients with patients approval, thus making all tests and doctors be visible including immunizations at Pharmacies like CVS for Flu, Shingles shots, etc. It’s a shame they don’t."

"I had to write to alert others on how proactive you must be in your own healthcare. We recently moved to the Orangevale area from Illinois and both my husband and myself needed to establish healthcare providers. It is difficult enough to have the move and the work involved but one hopes that even with the COVID-19 pandemic our routine healthcare could run smoother. We saw our new Cardiologist on the 10th of August. The appointment went well enough but still had difficulty working with staff to get my pacemaker enrolled with their office. I saw the Boston Scientific rep at that visit and he said that the Cardiologists office would enroll me in their care and that I should call my previous cardiologist back in Illinois to be released. I did so that day and since it was a Monday felt secure that I was safe. I even called back twice that week and I was assured that it was taken care of. Fast forward to 4:30 am August 18th and my husband waking me up telling me that my Latitude machine was glowing bright yellow and I was to call my physician for heart care. I immediately got nervous (who wouldn't) and called in. ALl the while I am taking my pulse and realizing that it was over 100 and higher and I felt funny in my left arm. The cardiologist who answered sounded so tired but I still needed to ask for help. He was very uncimmiting when he spoke to me but finally said that if I felt I needed to go I should go to the ER. Leaving my husband home my son tool me to the local hospital in Folsom. I cannot say enough good things about the care and concern I received. Because I was scared my blood pressure was very, very elevated. GOing over my past history it was decided to admit me and run tests. ALl day I had tests and waited. I actually felt pretty good other than being tired and though "boy if this is a heart attack this is very mild." FInally the cardiologist came and and released me sending me home telling me that they have no idea why the machine would urge me to contact the dr and come in. FInally home I called Boston Scientific only to find out that the Cardiologists office I saw never followed through and never enrolled me in their program...So, today, the 19th I went to the office and spoke to the supervisor there. Very sweet, had no idea on what to do but promised to help me. 3 hours went by and I had heard nothing so I called Boston Scientific and got the correct number for the supervisor to call to enroll my pacemaker device in their program. I called her and she was glad I did it because frankly she had no idea on what to do...and was just trying to figure it out herself. At this point I am on the fence about remaining with this group. The entire thing was handled poorly and very unprofessionally. I will see how it progresses but I am going to research other physicians to see if there are any others that would be able to handle this in a more professional way. Dr. Azadeh Toofaninejad is great! I like her and felt pretty good with her. I will update again on this issue. Can you imagine how I felt? Thinking I was having another heart issue and all along it was their fault? Unacceptable. **I was contacted by the Cardiologist office and they were finally able to add my pacemaker machine (the one in my home) to their program and I have a new appointment in September with the Electrophysiologist. It was this Cardiologist that would not me wait.**"