TownePlace Suites by Marriott Bakersfield West

"I never give bad reviews but our stay here was AWFUL. Stayed in several Townsplace locations, always enjoyed it. But this one is a joke. Tiny cramped suites in comparison to most locations, unprofessional and rude staff, no toilet paper in our room, & kind of a shady neighborhood but maybe that’s just Bakersfield for ya. The lady at the front desk told us they get a lot of credit card fraud and prostitution….Then, after our stay and leaving a clean room - they tried to charge my card a $280 fine bc my husband’s cut reopened during the night and bled on the sheets!?!? Lucia the manager said this was because we exposed her staff to ”biohazardous material” - when I asked to speak to her superior she refused to give me her last name, shouted at me and hung up. Needs better management, the bare minimum basics are being overlooked at this site."

"This place is our home away from home when go to our convention for Jehovah's Witnesses. It has a kitchen so we can prepare our lunch for the day. It feels safe and is always nice and clean and great staff. Love it!"

"On the final day of our stay I had the great displeasure of dealing with the rudest, most unprofessional, front desk person you'll ever meet named Gabriela, and the biggest disgrace of a "manager" Lucia Loera. We booked the 2 bedroom room with 3 occupants. One left early on the final day, and informed the front desk worker Gabriela she was not checking out but just dropping off the key. Gabriela struggles with simple tasks and basic comprehension, and checked her out of the room anyways. Not sure why they would hire such incapable staff. Shortly after a maid walks into my room and apologizes and leaves without an explanation why she was there. I think "how strange" but lay back in bed. Shortly after the phone rings and Gabriela and the Manager Lucia are on the line. I am being told to get out of the room I paid almost $400 for, multiple hours before checkout. I explain I'm one of the 3 listed occupants and tell them to call the person who dropped their key off if they wish to confirm. Lucia refuses and threatens me, telling me I have 15 minutes to get out "or else". Lucia coincidentally leaves the building so I can't speak with her once I make my way down to the lobby. Graciela was at the front desk reeking of Marijuana and couldn't explain why she did the exact opposite of what she was told by the guest who dropped the key off. Thier staff is the rudest, most unprofessional staff I've ever encountered. It's no wonder with someone so unqualified as Lucia leading the herd. They need a serious revamp on their staff decisions. Save yourself the headache and trouble. Stay somewhere else where they respect their guests and have staff that know what they are doing."

"Very close to shopping and restaurants. Away from downtown area. Rooms are clean, bed was comfortable. Rooms have a full size refrigerator, also a microwave, cooktop stove and dishwasher. While I was there the TV wouldn’t connect to the Wi-Fi so no Netflix or other streaming. Our truck was broken into in the parking lot. Security guard is there from 10pm to 6am. He said to park in back because he spends most of his time there at night. Ours was broken into in the front parking lot before 10pm so I’m not sure that would’ve helped…"

"** UPDATE** I stayed again at the hotel and the service was outstanding! I wish I was better with names to shoutout to the gentlemen who cleans the outside pool area. He was great even showed my son and I how to turn on the hot tub jets, brought us towels out to the pool, and was very friendly and professional. My son is shy but he got him talking and having a great time by the pool. The front desk staff was again amazing as well as the staff who prepared the breakfast. They made sure everything was in order and that nothing ran out. There were also different breakfast options than the last time I stayed and again delicious. *original post* Wonderful, professional, and friendly staff. The pool and hot tub worked great and were very clean. Didn't have a chance to use the fitness center but peeked in, and it was nice. Rooms were great. Even had a mini kitchen. Breakfast was delicious with fresh waffles, sausage, eggs, yogurt, and more. I've stayed at a lot of hotels and this one was by far one of the best."