Build-A-Bear Workshop 1151 Galleria Boulevard, Roseville, CA 95678

"UPDATE: they moved into a much smaller location. We went on a warm spring Saturday and it was packed. There was a line outside just to get in because the location is that much smaller. I also feel like they have less stuffed animals to choose from. But the staff the very helpful. And my daughter ended up finding a stuffed animal she loves. Original review: Took my daughter to this location on Black Friday (It was a super packed so I don't recommend going on Black Friday in the future!) She had never been and had been begging for years to go. She loves stuffed animals! So if you have a child who absolutely loves stuffed animals, this is a great unique experience for them to build their own character. I appreciate that the workers took time with each child to build each animal. That made it special. You get to pick out a little cloth heart and put it inside your character for free. They have walls and walls of clothing and accessories for the characters, which is where they really get you. It's hard to walk out without getting clothing and accessories. Make sure to sign up for the rewards program so you can earn points."

"Staff did not keep their word. We were told there would be no charge to replace the voice box in our plush cat. After the work was completed, they wanted to change us. We asked why they were changing us? They told us after the work was completed that they made a mistake in telling us there was no charge. We told them to honor their word and refused and changed us anyway. Bad business and staff members. Beware of of their lack of integrity."

"Worst place to have a birthday party. I called the day before to make sure everything was going to be in place. When I called they couldn’t find the reservation then after 20 minutes they did. Now the only reason I had the party there was because they started a new program they called Autism Friendly and for the 1st hour it’s supposed to be a autistic friendly environment so low light low music and we were to have the Ultimate Experience party that’s $45 per person. Instead when we get there we are greeted with a rude older male who is trying to tell me there was no party’s booked for the day nor did I have one, after pulling up my email confirmation he then tried to say it wasn’t till 11:30 am but it was at 10 am. We had to go around the store by ourselves trying to figure out what bear was included the package. The other workers didn’t come in till 11:30 am. Everything that was promised for the party we did not get. The guy which I’m sorry I forgot his name but will show a photo was so rude and was yelling at the kids for “not standing where he wanted them” after I told him multiple times they were all autistic their parents were helping them since they didn’t like the big crowds but he still continued to yell when I asked the girl at the register if we can get him away from the kids she only looked at me and was like he’s the manager and I’m trying to explain to her he is not autistic friendly but she was just looking at me like I said the sky was falling. I don’t recommend having a party here or even going there. It was not worth $378.30. It will not let me post the photos"

"My kids love build a bear, however, entirely packed and over priced. Staff is hit or miss, we have had some good customer service and not so good customer service. Overall, a fun experience to those who have not been before."

"Great spot. The staff are friendly. You should try and avoid it on the weekends or holidays. Do get print your bears certificate before you have your kiddo have it get filled because it’ll save you the time (they have it ready for your at checkout). It seems like EVERYTIME we go in they have the buy a $5 gift card and get $10 which can be use at your next visit. The staff are engaging but at times it seems they might be a little drained with all the kids (or parents) towards end of day lol. Good selection of items. If you forgot your gift cards, you can take a picture of them and show them and they will honor it. Located right across from a kids play area!!!! Very clean store. We do love coming here but prefer to come during the day and not on weekend afternoons. The manager (can’t recall the name) is super polite). Wide selection of tones for the Bear or you can record your own. They also have an array of scents and outfits. The experience is a little more special if you go when it’s not as busy"