VCA Animal Hospitals Urgent Care - Tustin

"Very kinda and very professional got wonderful advice, and my dog was well taken care of if there is an emergency I would definitely recommend thank you again Bruno and his mom"

"As a first time pet-parents this facility left us in tears. One star is one too many for this review. We brought our puppy in for a concern that we thought needed professional attention. Our normal vet was out of town, it was the day before thanksgiving, we are first time dog-parents, and it’s 100% safe to say that this corporation took advantage of our vulnerable state. Let’s start with the vet who misdiagnosed us (Dr. Ahn). Not only was there a misdiagnosis (which I understand can happen), but also an aura/attitude about his conclusion which he was unable to communicate to us professionally. "I’ve seen puppies in this situation many times, and if you don’t put him in in-patient care, which can cost around $10K, your dogs survival rate will go down to to 30%, and even less within the next 3 days." After hearing this, and given that we could not afford the inpatient care option, we asked him many times what options we had for home-care, the validity of the test he gave our pup, or other any other possible diagnosis this could have been. He was unresponsive, and unwilling to even hear us out or answer our questions. He denied every question we had, and kept saying that "he had seen it many times before" with no hesitation or remorse in his statements. He basically told us that the moment we took our pup home he would start showing symptoms and die. I don’t know who is managing this facility, but the vets need to be screened, and assessed for their soft skills, and diagnostic expertise. Especially since this is an urgent care. Not to mention that not a single piece of paperwork we came home with that day had any contact information about the vet or what numbers to call. Getting a hold of anyone at this actual facility post-visit was a joke. The representatives who answer the calls all work remotely and have no way of helping or getting you in touch with the workers at this location unless you heighten the issue. There is a way that ALL medical professionals should speak to concerned individuals who are clearly trying to process the information about their loved pup. This is not the place. It’s a scam business basically taking advantage of emotionally vulnerable dog-parents who are simply concerned about their pets health. For the sake of your pet-baby, go literally anywhere else!!"

"I brought my dog Zuzu in for after hours care because she was coughing and had a very positive experience. The staff were all so kind and patient with us and her. They were also very transparent every step of the way and we left with detailed instructions for follow up and a care plan I felt confident in. I absolutely recommend this location to anyone in the area if you are unable to get an appointment at your primary care and your pet is stable enough to not need the ER."

"The staff and Dr were the most friendly, caring, and accommodating team! I brought my dog in close to closing, but they still treated us with the utmost care. The facility is beautiful and clean. I highly recommend this vet urgent care."