Veterinary Specialty and Emergency Center of Thousand Oaks 2967 North Moorpark Road, Thousand Oaks, CA 91360

"Stay away. They just want your money. They are supposedly 24 hours. I had to leave with my very sick dog last night. I was told personally by the veterinarian that if I needed to come back in the morning it would be like we were picking up where we left off. Richard at the front desk the next day had zero empathy, because he wasn’t there yesterday so it’s easier for someone to not care what someone is saying over the phone. Easier to spit out “policy” you could hear it in his voice. Richard insisted that Dr Maynard makes the call to charge for “revisits” and that I would in fact be charged for coming back even though I only had to leave because of them. Go somewhere else, it’s stressful enough with a sick pet. These guys are money robbers."

"Absolutely ridiculous! Scammers and not good staff at all!!!! Our dog was in labor and had delivered 4 pups. A few hours had gone by and no other deliveries. So, I called and explained we were pretty sure a puppy was stuck in the canal and there were more in there. Could they do a c-section if needed they said yes, come on in. When we got there they took our dog in right away and did not tell us anything- just fill out paperwork and pay $1800!!!!! Um, ok. So that is done and we waited. Our dog was in a lot of distress, away from her 4 pups and stressed and did nip one of the nurses.... They came out after 2 hours and asked so you want us to save the mother or babies?!?! We said mother... And we waited again... Assuming they were saving our dog and any pups they could. My husband and I waited for 4 hours before being told that they actually did not have surgeon on the premises and that we would have to drive her to Woodland Hills and pay 12,000 dollars. If we did not have the money she would basically just wait through the night and not make it! ARE YOU SERIOUS!!!! So what did you do besides xrays and unnecessary tests... that cost $1800 and had her for 4 HOURS!!! Not to mention putting in a catheter to prep her for surgery yet there was no surgeon!!! Then the next day we got a knock on our door from the VCAS because of the nip! Just insane. THESE PEOPLE WERE RUDE AND NOT CUSTOMER SERVICE ORIENTED... ONLY WANT MONEY AND DO NOT CARE ONE BIT ABOUT ANIMALS OR THE WELFARE OF OTHERS!!!!!! Thankfully our dog is ok because we took her into Warner Center the next day and they were so helpful and kind! Not to mention affordable!"

"My poor baby passed away, but Kelsey, Kathy, and Haley made it easier. I’ve never received so much love from a vets office. They went above and beyond, and they gave my baby so much love before he passed. I will forever be grateful for them. They all deserve huge raises because i can just tell they go above and beyond for all their patients. ❤️ thank you guys from the bottom of my heart. You all don’t know how much it meant to me to have the support from you guys."

"I had an appointment for my dog to have a cardiac workup. The technician came out shortly after I arrived and welcomed me and my dog. He described the procedure in detail. After the procedure, the doctor came out to discuss the results and any necessary follow-up. They were both very nice and very professional and answered all of my questions. I felt that my dog was in the hands of people who cared, and I was very happy with my visit."

"Went there when my 13-year-old dog started throwing up. I got nervous at like 1 am and took her in. There was no wait, they took her back and checked her out a few hours later. The bill was pricey. But I expected it because they are an emergency vet."