Banfield Pet Hospital

"went on active duty training exercises for 90 days. then find out they sent my file to collections after i had paused the service health plan. so Un-American. Follow-up: i had to pay the difference of $1,136.00. they apparently didnt care about the SCRA, the federal law and the protection it holds for Soldiers called to active duty. now they want me to email them to speak to someone else that wont help me. waste of time. who am i going to talk to? to whom do i speak? this isnt right what you people did. i will take my 3 animals out right and go anywhere else. so wrong."

"If I could give them a zero, I would. They killed my senior dog. She went in for dental work and when she came home she was not able to walk and was screaming in pain for hours. I could not get in contact with anyone at Bafield and they never returned my messages. Stay away if u love your pets."

"I have been going to Banfield for over 25 years. They have always been attentive to my fur babies. Very prompt when in need of a prescription approval from another source. This is very much appreciated. Very kind staff to fur babies and humans."

"One of the Worst Veterinarian clinics ever!!! It seems that all they care about is collecting as much money as possible, and ignoring your pets needs. I went back 3 times trying to help my German Shepard, without any results. You don’t even see the actual Doctor. They send in their assistants. And, beware of signing up for their pet insurance policy. It’s the worst!!! They automatically renew for a full year without notifying you. If you decide not to go there anymore like I did, they will not allow you to cancel. You will have to pay monthly even if your not using it!!! If I had the time, I would sue them. After wasting time and a lot of money at this place and at Midtown in Newbury Park, I finally found a wonderful vet at VCA in Thousand Oaks. They are amazing!!!! The only vet that was able to help my German Shepard."

"It is great that Banfield is an Animal hospital chain. Thus when my pet needs medical attention but the regular Banfield that she visits does not have appointments available, I can bring her to another one to get the medical attention that she needs. Also with the monthly wellness plan, my pet can get additional discounts for the services and medication that she needs. The doctors are good and details as well with the explanation of the issue and treatment options and plans explanation."