Affordable Animal Hospital of Orange

"I've been going to Affordable Animal Hospital of Orange for over a year for both of my cats since they were kittens. This is the only place they've ever been and until today I haven't had any problems. Today I took my cat to get spayed. The receptionist was rude and unwelcoming so I thought maybe she was just having a bad morning. The only time she was not rude was when I complimented her on her scrubs. When I went back to get my baby girl the same receptionist was there working on the computer, didn't acknowledge me when I came in (not even to say "I'll be with you in a minute) and there was only 1 other person there. Approximately 10 minutes later she was still doing the same thing on the computer, hasn't helped a single person in the waiting room and now there are 4 people waiting for her and again she never acknowledged one person that came in. I simply asked how much longer it would be and was told, very rudely by her, that she is one person and there was another person ahead of me. I sighed out of frustration and when she asked me if something was wrong I told her she was very rude. She proceeded to argue with me and pretty much said would you like to pay your bill and never come back. I told her yes. She also proceeded to tell me she was a supervisor. After finally paying for services the tech, Rosa, brought out my baby girl and informed me to come back in 10 days for a checkup. I informed her I would be going somewhere else because of how rudely I was treated. She was very apologetic and sweet. I have another appointment for my 2nd cat on Friday and will be canceling that and going somewhere else. So sad that 1 person can ruin things to the point i will not return."

"I recently got a puppy and wanted to get her checked out and vaccinated asap. They were able to get us in the next day with an exam & her shots. - very professional - communication is top tier - willing to take the time to answer questions I will continue to take my pup here :) Please ignore the negative reviews !"

"I don't usually write too many reviews but after reading some of the ridiculous negative stuff I felt the need to. Last week I had to say goodbye to my best friend Harvey. I called multiple places to get quotes, and while they didn't have the lowest price, the girl on the phone was very sweet and I just got a good vibe. Needless to say I was crying the entire day. We got there a little before our scheduled time and sat outside for about 15 minutes. Every person that came outside asked if I was OK, and once we told them what we were there for, they brought us inside to a room. The doctor was very sweet, and everyone kept saying they were so sorry (I literally couldn't stop sobbing) they let us stay with him giving us as much time as we needed. Although I'm still completely heartbroken, they made the entire process a little less devastating. I would definitely recommend."

"I had spent a week or two looking for a surgeon who would give my doggy her luxating patella surgery without breaking the bank. Everywhere I would call would give me a quote of $3000-$7000 PER LEG. I was starting to freak out until I called AAH of Orange who asked me to send over my doggy's x-rays. After consulting with the surgeon, I was given a quote of around $3000 for BOTH LEGS. Of course I said yes right away. I set up an appointment for an exam before the surgery but ended up waiting an hour to be seen. The exam took far longer than I anticipated so I had to use the restroom but I had to go to the Target nearby because this hospital wouldn't let me use their facilities. I called again to see when I could pick up my dog (was put on hold again) and was able to pick her up at that moment. I arrived and was waiting outside for her but had to call again because I think they forgot (each time I called I was placed on a 10-20 min. hold). The day of my dog's surgery they did not tell me how I was supposed to help her go to the bathroom (PLEASE ASK THIS) and they forgot to give me the cone for my dog so she ended up opening her sutures and going to the hospital again. ALL THAT SAID I WOULD COME BACK HERE OVER AND OVER AND OVER AGAIN. It's clear that these employees were overworked and every day there were multiple animals they were seeing yet they kept a friendly attitude. As a customer, you will have to ask all the important questions and be very attentive. Some things slipped but I commend them for taking in my dog and at such a LOW cost and during a pandemic. If you want to save your money and get something done, come here. They will take care of your pet. You won't get the bells and whistles but they'll get the job done and keep your pet healthy."