TLC Animal Clinic

"Every single time I come into this office, I am greeted with respect and sincerity. Ms. Jan is the best working in the front office! I enjoy each and every visit. Thank you for your business."

"Dr. Kim was very nice, he really seems like he cares, I’ve already referred you to my neighbors"

"Great service at a reasonable price, I was quoted $2,500 from Chino Hills pet hospital to have a mass surgically removed then I decided to take my dog to TLC and they performed the mass removal surgery for $1,100. Dr. Kim was very detailed in explaining the procedure and his staff is very nice and pleasant. Thank you for taking care of my dog Lucky…."

"Being a loyal customer for over 10 years, I was so disappointed in the service I received today. Unfortunately, I had to put my best friend, Reggie, down because he was sick and you refused service by Dr. Nawar. I understand that you were probably busy, and Dr. Kim was on vacation, but you, Dr. Nawar could have given me the courtesy to talk to me for 30 seconds to let me know why you could not help my baby. Unfortunately, I had to take him somewhere else, 30 minutes away, and he was put to sleep because of his condition but I would have rather heard that news from you, a hospital that I have depended on for over 10 years!!! It was so impersonal and I was so disappointed in the service that I received from your hospital today, in my time of need. I HEARD YOU!!! What made it worse, was the way I heard that doctor, coldly, talking to his technicians and employees in such a rude manner, without even trying to talk to me to let me know why he refused service. All I would have appreciated in over 10 years of service would have been 30 seconds to a minute to put me at ease in my time of need. I would have rather heard this news from a place that I have grown to love and trust. I understand there wasn't a lot that could have been done for him but sending us to a hospital 30 minutes away without the slightest bit of explanation or compassion is unacceptable. I hope people see this and realize how impersonal some doctors like Dr. Nawar can be because I really feel that you could have done a better job in dealing with your patients. He was our family member for 13 years and he was your patient for 10 of those years. I can't believe how I was treated today. Thank you for the technicians and employees who were very sympathetic to our needs all these years. Sorry if I was a little short and rude today but I was scared for his life and had to get him out of there and get help as soon as possible but couldn't believe how rudely I was treated by the doctor on call. I don't write reviews like this but this was totally unacceptable. If you can't give your loyal customers 30 seconds of your time, I would ask what are we really worth? Long Live Reginald Meowington III. The best freaking cat that Chino Hills has ever known. You have brought so much love, joy, and laughter to a family that has truly loved and appreciated every minute of your life. You were loved every day of your life, little buddy. We love you, Reggie Rodriguez."