VCA Cottage Animal Hospital

"If you love your Pet and care about your money, STAY AWAY from this place."

"VCA Cottage is one of the best vet providers in the Bay Area. Very friendly staff, and they truly care about our pets and getting us the most effective and affordable options, even if that means alternative items we can find online. Super flexible with appointments too, can often get an appointment on short notice within 2-3 days, unlike other locations where there is week+ wait times. Thank you VCA Cottage!!!"

"This place used to be the best; I’d recommend them to everyone. For the past couple years it has been getting worse and worse. I really hoped they’d fix it but it’s just completely different now: - They don’t return voice messages. - They changed their policy so now they won’t give online prescriptions so you have to buy medication directly from them. (Their costs are wildly higher than Chewy.) They finally agreed to give me a hard copy of the prescription but wrote for it to expire same day so it was expired before the pharmacy could receive it in the mail. - I brought my older dog in for a routine checkup and they refused to look at the dog in front of me. They took him to the back (not for shots, just to review) after I had expressed that I was not comfortable with that. I hadn’t met the doctor (as they’re ever changing). Afterward, the doctor told me that they do it because they can do a more in depth review of him (Why would it be more in depth in the back w/out me?) but she also said he was stressed and didn’t let her check everything. He would have been calmer if he wasn’t taken to the the back and she would have been able to check everything. This used to be the best vet clinic and I really hope they reprioritize and make the service about the clients again."

"Good veterinary staff, but they LACK FORETHOUGHT/FORESIGHT. Dog was seen for an oral issue and advised the blood and urine testing would be required prior to surgery. They took the blood, but didn't even attempt to get the urine and sent her home with a kit to collect the urine. Long story short urine collection with the tiny cup they provided is all but impossible. So, now they want me to bring the dog in again (traumatizing the dog and inconveniencing me due to their limited hours). Overall service: C- (for lack of forethought)."

"After taking in an older dog from a local rescue, we tried VCA cottage (because of a coupon) and they were AWESOME! We didn’t really know the new dog yet, or if she’d had any positive/negative experiences at a vet, but the staff and doctor at VCA cottage were extremely patient and slow with her so she felt really comfortable and had a great experience! Her second trip there, she marched on in like she owned the place! We are very pleased with their thoroughness and kindness, particularly during these trying covid-times."