Kensington Veterinary Hospital 400 Colusa Avenue, Kensington, CA 94707

"I spent good money today to get vaccines and exams done for my dog in preparation of an international move. I have a snub nosed dog, and there are strict requirements for airline travel. Nearly as soon as the vet left the exam room, I could hear her making snarky comments to her coworkers about our situation, i.e. how we are “special” and laughing about it. The vet must have been confused on how well the exam room door blocks sound, because I was able to hear the conversation and tone quite clearly. Having opinions is fair enough, whatever. To share them while on the clock at work, and within earshot of a patient/paying customer, is just a bad look. Hearing her speak that way also completely ruined my confidence in that vet’s ability to perform her job correctly. If she doesn’t care enough to not be overheard speaking poorly about customers, does she really care enough to do her job properly? What a disappointment."

"They are no longer run by the same staff. They're no longer privately owned/operated. They're a "Thrive Pet Healthcare" partner now run out of Austin, Texas. We used to love this place. They were extremely friendly & thorough. They would always follow up on everything. Now everything seems to cost the same for a much lesser quality of care. It's harder to even schedule an appointment. I'm not telling you not to go here necessarily. I'm just trying to inform people of my family's experiences & that we aren't coming back."

"Terrible communication. I tried to take my chocolate lab here to get a dental cleaning and they required her to obtain bloodwork before proceeding with the dental cleaning which I requested at her annual wellness exam. I ordered and paid for the bloodwork and tried to make her dental cleaning appointment, which they refused indicating that they could not make the appointment until the bloodwork results had gotten back (although their advertising emails include materials asking you to book dental cleanings online through their portal) and that they would follow up by email with an estimate and to schedule the dental cleaning. Yet they never sent the scheduling email after the results of the bloodwork came in. I reached out a few months later, well before her next wellness exam, asking to schedule the requested dental appointment and they indicate that they would need me to schedule and pay for an additional vet visit and bloodwork to get the cleaning done costing another thousand dollars. I called in to get assistance, but the Adam at the front desk was unhelpful. Overall, I would go to another vet especially at this price point. One that communicates better and actually follows up when they say they will and informs you of any upcoming deadlines to book appointments you have requested."

"Sadly we had to put our elderly cat down as his health deteriorated beyond treatment. We had never used Kensington Vet before but they are close to our house so it made the process easier. Although it was a very difficult experience, the staff and Veterinarian were so empathetic and understanding and truly understood our needs. They explained everything clearly and made sure we had plenty of time to say goodbye properly. Thanks so much."

"Hopper looks forward to her visits at Kensington Vet. Everyone is friendly and knowledgable from the front desk to all of the doctors that we've met with on different visits. They've always provided great care both for typical maintenance work (shots and well visits) as well as more urgent needs. I appreciate that they usually provide multiple options for treatment instead of just insisting on the most expensive tests or treatment. Appointments are easy too. I would highly recommend them to other pet lovers."