Napa West Pet Hospital

"The low score is for the office staff-the first impression of the practice, they were not able to answer basic questions related to the practice, they were not helpful, would not even speak up so you could hear them, said they would call back/but no call back. Their main skill was securing your name and email so you could get on their mailing list. Seemingly no other concern for your needs or your animals needs. Not a good impression for the practice."

"Absolute crooks. Tried to say my pet needed 5+ extractions and tried to charge me 1800 for it. Turns out my pet needed NO EXTRACTIONS YET WAS CHARGED OVER 1000$!!!! They put her through unnecessary trauma for a quick buck. They will lie straight to your face with a smile while they take your money and traumatize your pets. DO NOT TAKE YOUR PET HERE, THEY ARE COMPLETE RIP OFFS!! IF YOU LOVE YOUR PETS TAKE THEM SOMEWHERE ELSE!! THESE PEOPLE MAKE MONEY OFF FEAR MONGERING!!"

"Our puppy needed to be seen urgently on New Years Eve which was also a Sunday. I called, they were so kind on the phone and we were seen within 2 hours. The entire team was efficient, knowledgeable and kind. I appreciated Dr. Rodriguez’s explanation of what was going on and sharing details on how to care for our puppy. I am so thankful for their urgent care clinic Sundays."

"I see several others who have had bad experience with the front desk. Strange power trip attitudes and zero accountability. They rarely answer the phone, I've left messages 3 days in a row without response. Emails can be same day or 2 weeks. I've only gone here for 2 months but will find another vet so I don't have to deal with this the next 15+ years. Too bad as the back of house seems solid."

"Hayley and Greyson (sp) were amazing!!! Our dog is hard to work with when she gets her nails cut (an understatement). They were so kind and understanding. We are so grateful for them They did not give up and even came out smiling. That means a lot to this family."