CVS 1558 Trancas Street, Napa, CA 94558

"I am a physician trying to get a hold of them for over a week now on a patient having a problem. They have gotten the prescription wrong 3 times. Never call me even though I have my cell number on it. Now have been on hold 45 min, then 10 min, then called the fron t who tried transferring me to the back and now on hold again. DO NOT GO HERE!!!!! unless you like people not answering the phone."

"The lady that helped me was friendly and invested in assisting me with what I needed. Great customer service! She’s a keeper!"

"My issues with CVS are when I try to call of which I have done so recently 4 times and wait on hold for pharmacy and after a long hold either the call is terminated or once it was answered and then immediately disconnected. Either way it's been around 30 minutes hold before Im disconnected, which is very frustrating so I have to go in person and wait in line to ask a question I should be able to call for answer. The other issue I have is I needed a scrip for my dog of which is "viagra" in order to treat his "Pulmonary Hypertension", (I know, sounds funny right) which creates breathing difficulty and they sent me a text twice saying it was available to pick up so I waited till next day and went there to pickup as I had no pills left. I was told its not been filled yet and I would have to wait till tomorrow as they were very busy today. I explained this is scrip isn't needed for recreation its needed for my dog to breathe better. They then said they'd fill it, but id have to come back by 8pm when they close and couldn't say when it'll be ready, but come before 8pm. My hunch is they were busy so they prioritized the meds, (as they should) but they shouldn't assume "Viagra" is only used for recreation and should of filled it earlier when they said it was ready one day prior. All that said, Id also like to say I appreciate CVS and staff are usually fine and that during early Covid, CVS was a hero with getting vaccines out to many desperate people including my family and I am thankful for them as well. Perhaps they are under staffing and might consider having more staff to improve quality of service by answering the phone sooner than 1/2 hour our more, or they could use a callback service which is an easy fix."

"Jeremy is awesome. Had the inhalers on the counter just like he said. He was genuinely happy to help too. Give this man a raise. I'll be coming back here for now on to get my inhalers. See you next time brother"

"I like the way they have to keep updated with all my medicines. They send me messages in advance. And the service very good. The prices on the other things are a little high, but you can buy another necessary things along with your prescriptions. Good"