The Home Depot,

225 Soscol Avenue, Napa, CA 94559

"I had a great experience at the Home Depot Napa, Ca. A gentlemen in the hardware/ tool section, Don, was super nice and took care of my needs. He walked me through step by step and answered all my concerns professionally. This man deserves a raise!!!!!!!!! He is a great employee. The Home Depot needs more people like Don. Thanks again Don!!"

"The paint department has great service by younger people. They helped me so much with choosing paint colors. I was very satisfied with their customer service. However, both cashiers at the cash only, self-serve area, and card service area by the exit doors were impatient with my igorance of not reading the small sign that read no cash. Good customer service involves patience and wanting to help the general public, so they want to return. I will probably go to Ace for home improvements until Home Depot trains their staff better customer service. Ace has great customer service agents who help customers feel welcome."

"They made me demo my own garage door that was originally installed by Home Depot. After spending 7k ordering a new one, Home Depot said they would demo and haul away the old garage door. It is in the contract they gave me. It was not until the day before install that they told me I had to remove my door myself. They said that it was too old without looking at the actual evidence that the door was from 2002 INSTALLED BY HOME DEPOT. It is a regular metal sectional electric door. I will never order from doors and windows again. Removal cost an extra $2000."

"Service people is very good!! But the store always is a mess!! At the lumber and drywall aisle is always blocked because they put all the cars with online orders and is impossible to reach what you need. Also, if you move them they comes to you!! I been looking for some materials and like I’m a contractor I use to check on line for the products and quantity on stock but they even don’t have them on the store (and this happens me many times at this location). A year ago the store was very different. I don’t like to do this comments but after one and other one you come tired of bad service. The beer on the photo is from a employee who was “cleaning” the contractor parking."