Walgreens 9180 Franklin Boulevard, Elk Grove, CA 95758

"I am a wonderful and proud single mother of two, I cam here a while ago to get my two little kids a few snacks on our road trip, and stopped in. They picked out their food and drinks, and we were on our way to the register when i noticed this very nice young man at photocounter. He had to be latino, with a wild afro. I feigned my weakness, acting as though my few groceries were to heavy to handle, and he came over to me, helped me, and checked me out right at the photocounter so i didnt have to wait in that god awful 12 mile line they had. Thank you, my little sun kissed tanned man, I will remember you in my heart and soul, and you singularly have restored my faith in customer service and my faith that men still can be attractive! Thank you walgreens."

"Horrible experience with developmentally disabled man Robert Minh. Rude and could not explain policy after refusing me service for FedEx drop off. He literally could not tell me the size limit and guestimated using his hands and arms to attempt to explain the max size accepted when asked. I was not greeted and was instead barked at from yards away. He shouted "That's too big, we're not taking that!!!" I was under the impression that employees with disablities were to be supervised. I don't know how he has a job. Robert could use some training and learn how to treat people with respect and decency. I get that some people have bad days, but this guys attitude was totally uncalled for."

"This pharmacy is a shambles. I can only assume they are drastically undertrained and understaffed. I have a prescription that can’t be on auto-refill, meaning I have to call every time. This can take up to 45 minutes; I am currently writing this review while on hold, current hold time 25 mins and counting! Picking up prescriptions at this location can also take 20-50 minutes (I’ve started timing it just to see if I’m being crazy). In the past, they have done partial fills without checking my insurance, resulting in my having to pay hundreds out of pocket to fill the remainder. Recently I changed jobs and was waiting for my new insurance to kick in, so chose to pay out of pocket for my last three prescriptions. Today I’m calling because they automatically delayed filling a new prescription “due to an insurance issue.” I learned this from a text, and called immediately after. Why they would delay filling an antibiotic without checking to see if I wanted it delayed, considering I paid for the last three transactions without billing insurance, is beyond me. So now I’m on hold, and have been at this point for 28 minutes. Had someone been proactive, I might have already received this antibiotic. As always, stellar job, Walgreens. Oh wait, after 30 mins on hold they hung up. So now I drove here and am updating this review in person, there is someone in front of my literally crying because she has been waiting for hours and still can’t get her medication. Apparently she was told they had the prescription, and now they don’t. But, since she has been waiting so long they can’t call the provider because their office is closed. Walgreens, this is disgraceful."

"Left feeling like the person who took my passport photo didn't know what they were doing and didn't really care if it was done right. Asked some questions, which they couldn't answer, understandble, however their nonchalant attitude about whether or not they correctly helped me and literally told me it'll be fine...they even at one point said the government can bite their knee when I was explaining these are for legal documents...definitely go somewhere else for a passport photo."

"Hi, everyone I think it's best not to go and get racially profiled By one employee, an employee today made me break down in tears. there is one incident where she asked me if I was Filipino I told her no I'm not, after she asked me that she shoves my receipt in the bag and I kid you not she didn't help me my register award she tossed it, this was just the first incident, so i ignored it. I have always gone there after work or before work most of the employees are really nice and very helpful to me, I usually like to do the surveys for them with the receipt but today was the worst experience I've ever had, there was one employee in particular today I won't say the name, but when I was ready to check out I put in my number, I was handing her a register reward which is a five dollar coupon, and she literally said " Ugh! Now i have to void the transaction, and call manger!, Ugh give me your coupon now, this is great !" and I'm telling you she said it with just irritation and frustration. There was no one in line that's when i always wait to go check out. I told her "you know the last few times I've been here you've been really rude to me I'm going to another store I cannot take this disrespecting" I continue to just walk out and was really hurt, I never felt this way before with a store, and employee being so rude. A person that looks so quiet and so nice can be so deceiving. A person can work somewhere for so long and think it's OK to treat customers like this, this was the only employee they have, treated me in a way, that I thought I would never experience. I'm not really a person that write reviews on Google for this one really hit me to the heart."