PetSmart

"I came here to purchase a bag of dog food yesterday on a Wednesday evening around 6:15pm. The store looks pretty slow. They have only a few customers in there. I guess I picked the right time. The young gentleman at the cashier counter gave me a nice greeting and another young lady in the store offered to help. I got what I wanted in five minutes. I always have a good shopping experience with this PetSmart in Elk Grove."

"I have a daughter who manages a pet smart so I'm kinda partial. I love the huge assortment of everything. Everyone is so happy. I love the big fish assortment. I do wish everything wasn't so expensive. Great store"

"The store is clean and neat with helpful employees. It has grooming and a vet, Banfield in the back of the store. It needs to be specified that you want to pick up your pet asap. My pet stayed in her cage 8 hours with no call nor service. If I had not come to check on her, how long would she have been there, without a bathroom break or food?"

"9/29/2023 I took my dog in for a haircut. Hers is a specialty cut called a lamb cut. It is not easy but if you have good clipper and scissor skills it goes well. My usual groomer left so I booked with someone new. Before leaving my dog I asked if she had ever done a lamb cut with a teddy bear face. She claimed she'd done them before. Fast forward to pickup. My dog looked choppy as heck. Her chin hair was gone, her eyelashes were cut off, only 3 of her 4 feet were cut and her hip area...right side was 4 inches lower than the left side. Her nails were ground so short she limped in pain for 6 days. This groomer obviously had not done this cut before. I debated about complaining and finally submitted an online complaint 2 days ago. The customer service response was very nice and seemed sincere, then the manager called. He was rude and defensive at the onset of the conversation. Basically said the associate had been trained on the lamb cut and done them in the past. I said that can't be true based on the results. He then said he wasn't going to stay on the phone and be called a liar...which I didn't do. He was rude, and I can certainly see why all of the experienced groomers have left over the last few months. I have used the grooming services for several years, sometimes she was done well, sometimes things went poorly but it is hair and it grows back. However, when a manager needs to be "right" and won't listen to the consumer it is no longer a business worthy of my patronage or money."

"They have unique cat toys that I can’t find anywhere else. My cats love them. Also, the service is great."