Walgreens

"I recently visited Walls Green Pharmacy and was disheartened by the service I received. My encounter with the african american staff member at the checkout counter was notably unpleasant. The individual, who was my main point of contact, displayed a lack of professionalism and courtesy that one would expect in a customer service setting. This experience left me feeling undervalued as a customer and questioned the overall commitment of the store to its clientele. To the Owner: I believe that every customer deserves to be treated with respect and kindness, attributes that were sorely missing in my visit. I urge you to consider this feedback as a constructive opportunity to evaluate and improve the training and customer service ethos among your team. A positive change can transform a customer's experience from dissatisfactory to exceptional, fostering loyalty and a supportive community around your business. To Future Customers: While I hope my experience was an isolated incident, it's important to share that it significantly impacted my view of Walls Green Pharmacy. I encourage potential patrons to consider this review and perhaps look for experiences shared by others to make an informed decision about patronizing this establishment. In conclusion, while I wanted to support Walls Green Pharmacy, my recent visit compels me not to recommend it based on the level of service I encountered. I hope this feedback serves as a catalyst for improvement, making Walls Green Pharmacy a place where all customers can feel respected and valued in the future."

"Today, December 12, around 8 pm, I was making a purchase at the Walgreens at 4170 Camino Real, and I witnessed an unfortunate event. What happened was that while I was in line to pay for my products, there was a boy making a purchase for an application, I don't know which one it was, but when I tried to pay, the application card and the ATM, which was from dark skin (just to identify him) he treated him very badly, he told him that he had to get out of the line because he was delaying the other customers, but he told him in a very rude way... the young man got out of the line and did it again the line and when he went to pay again the cashier did not want to charge him, he told him to leave the items and leave. The cashier apparently doesn't like it or has a problem with the people who work on the applications, because he had it searched and after he left the young man said all those people should leave and stop bothering them. The young man didn't know how to speak English very well and it seems that the cashier was bothered by that too. In my opinion the young man was very attentive and he was still doing a great job for the application but the cashier was rude and I would say racist.."

"Racist treatment by the cashier. He did not want to charge a young man and told him to leave his products on the table and tried to confiscate it. Today, Tuesday, December 12, 2023, time at approximately 8:10 pm. People like that cannot be allowed working in our community. It made me sick to see that attitude, if I were about 20 years younger I would put that young man in his place. Palo Alto Walgreens near the Tesla and Volvo dealerships on the Camino Real."

"Some of the employees are really rude, and there is even one employee (I can’t remember the name, but he joined in 2023) who harasses the customers; seemingly forces them to have an awkward conversation with him, and then if you try to leave, it feels really awkward. I was definitely shaken up after that and felt very uncomfortable around this man. While I was in the store, this exact same employee was seemingly harassing another customer about their presence at the store, as well."