Mercury Insurance

"1 second late on your payment and they cancel you, and will not renew you. I've been with them 15 years, they don't care."

"Homeowners Policy is a complete Rip Off! I had a claim for home A/c repair and I was told to get a couple of estimates. Both licensed contractors recommended a replacement. That was not good enough for the greedy adjuster. Mercury sent one of their own guys to tell me it was low on free-on. Claim denied. I replaced the unit on my own dime. So much for Insurance."

"The security guard was amazing. Mercury has denied our water damage claim after a year. They won't give us our supply line so we can prove our innocence. They stopped our airbnb and our home has not been fixed yet. I got cancer when this flood happened. They don't care that our kids and I will be homeless...once again they left us homeless twice. The attorney has neglected our pleas to give us our property back. They don't care about us. 1st claim in 18 years of owning our home. They broke policy and what's their repercussions??????? Nothing. They can leave us homeless and I'm sick. This has made me sick I truly believe it. Non of thst matters...that the contents of our home was packed up and put into storage. After my 2nd surgery...which was a horrific trama..the storage facility had a fire and we lost everything. 30 units burned down. Does anyone e care ?? Nope. Our kids are crushed and so are we."

"Mercury Insurance is not the company they once were. This last incident is the one that sent me to add this negative review. First incident I was lied to by the insurance broker about coverage. When needing the coverage they would not cover. Second incident had to do with a parking lot accident in which both the the driver of the other vehicle and my account are the same, and the Mercury states a different account so they can charge me the whole amount. I was even told the other driver does not want to accept any responsibility so it is on me. What, because his car is more expensive and he pays a higher premium? They do not represent you! They will change the facts to help them make more money. This way they can charge a higher premium. I am going to take this to the California Insurance Commissioner and let Mercury explain why their account is different then the account of both drivers involved. My advice, stay away from using Mercury Insurance!"