United States Postal Service 1537 South Novato Boulevard, Novato, CA 94947

"I wait 30 minutes in line and during this time a lady comes in and asks a lady at a register, not busy, about some passport information, and she gives it to her in a rude tone, and I came for the same thing but decided to wait my place in line. Everyone goes on their break leaving the one lady who has attended no one. There is another person in front of me but as it has taken much longer than i anticipated since i was just asking a few questions, not mailing anything, i go up to the register lady and said i have a question. I happened to be the second person in line at the time, and she immediately in a rude tone goes, “where you next in line?” i said no but i just wanted to ask a quick question. The lady then starts berating me “did you ask the lady in front of you, were you first? did you ask” over and over and goes as far to ask the lady behind me is it okay for me to cut her, when all i wanted was my question to be answered as it’s hard finding it online. The lady behind me, which i didn’t try to cut i thought since the other lady that just walked in and got her question answered was simple i could do the same, said it was fine and so I ask how am i supposed to do the appointment since it’s my first time and very confused since you can’t put the passport information online, only in person, but you can’t schedule the appointment in person only online. All I needed was clarification and she just goes “yea that yellow paper back there has the website” and “to make the appointment there”. I wish i read her name so she knows how ugly of a personality she has."

"This five stars is for this office and it's delivery drivers only, I have not had the best of experiences with the USPS, but for some reason this office has always gone out of there way to make my experience better, from my delivery driver to all of the management I have nothing but great things to say."

"I wish the USPS would just shut down, there are a lot of alternatives now. Some of the things the Novato one has done: Skip every other unit in a FIVE unit building, so that unit B gets C's mail, C gets D and the like. Leave a redelivery notice that has outdated hours, (not there Saturday according to website) when it takes a second to take a pen and cross that line out. And when you go online it DOESN'T RECOGNIZE THE NUMBER, and when entering a tracking number it says there's already a redelivery request, which I can't access because THEY did it and I didn't so I am forced to go in and wait in the long line. Again, they should just shut down, plenty of other options. It is simply not realistic for any one branch to improve their service, let alone the entire USPS."

"I wish this location was open on Saturdays like the San Rafael location is (Bellam), but am appreciative of the helpfulness and pleasantness of the staff at this Novato branch, in spite of the long lines at times."

"I would rather deal with robots than the one worker here (dark curly hair) who seems to be actively finding reasons why she can't send any of my packages. Funny enough the younger hard of hearing woman had no trouble sending everything off. Came home upset and found out my whole family has had similar experiences with this employee. I will just switch lines or go elsewhere in the future until she's gone."