UW Health E Terrace Dr Medical Center Optical

"Very happy with my care with Dr. Conlin. But being on hold for over 30 minutes each time I call (to speak with just a scheduler) and all providers being booked out 7+ months is not effective health care. I was looking to reschedule a September appointment (called in March) since I knew in advance that I was unable to make that appointment, and was told the earliest appointment with Dr. Conlin is May of 2024. Very frustrating."

"Over 25 minutes on hold with symptoms of a detached retina. Finally once the phone was answered, they wanted to have us wait for a call back from triage vs being offered to be seen even though this is a known optical emergency."

"First of all, calling the clinic results in a very long hold before someone finally answers. More importantly, my MD (Dr Warner) was made aware that I'd be taking a cab to my cataract surgery. He said that, in that case, IV sedation would not be provided for safety concerns, but I would get an oral Valium before the surgery. A few days prior to the date, the surgery center said I could have no sedation at all. The thought of seeing an sharp instrument coming at my eyes terrifies me, so now I don't know if I'll even have the surgery. Mixed messages before a procedure is less than professional."

"I had received new glasses from another very expensive optical company and just could not adjust to them. I received an appointment at UW Optical East Clinic within hours of calling to have the lenses checked. Brook diagnosed a major error in adjustment and spent a lot of time readjusting my glasses The improvement was remarkable. I truly appreciate her competence and skills. She patiently made multiple adjustments on glasses that were from another vendor. She is a consummate professional. I will be purchasing all future glasses from her."

"They are so completely rude. They will tell one thing, but then they change their story. Dropped off glasses to be repaired for same day service. Finally got a call 2 days later a half hour before close & said we cant pick them up until tomorrow. They were supposed to call is when ready & when we asked why they didn't call until 2 days later, they replied why didn't you call us? Never again!"