Aurora Health Center 325 East Silver Spring Drive, Whitefish Bay, WI 53217

"Continually try to use their online scheduling, but they always cancel. What's the point of having online scheduling? Horrible service. Will be asking insurance for a new and more competent primary. This Aurora location is horrible."

"Do not recommend. Heavily agree with others that billing will scam you without remorse. A nurse incorrectly assured me that my doctor would be able to prescribe the med that I needed, but after I scheduled and got to my appointment he said he doesn't fill that med. He clicked a button to refill one of my regular meds (which I didn't really need) and the whole thing was over within 10 minutes. I got billed several hundred dollars and disputed the bill. Months later after back and forth messages they ultimately forced me to pay in full for an appointment that achieved nothing. They never even confirmed that the nurse was corrected and wouldn't deceive more people... pretty cruddy!!"

"The app is horrible to deal with when trying to contact your doctor. I finally had to google the phone number for the office of my sons pediatrician. The office was extremely unhelpful. My son has an urgent health concern and I’m trying to get him in to see his pediatrician asap. The doctor does not have regular office hours and they could not advise or help getting ahold of him to see if we could go to a different location. The girl that I spoke with on the phone was rude and had an attitude, which is pretty terrible considering I’m dealing with a sick 12 week old baby."

"This clinic is horrible and I only come here if I absolutely have to BUT Heaven in the lab is amazing. She is the best lab person I’ve dealt with at Aurora. When I arrived at the lab, she told me the orders I came for had expired (I was not told this during scheduling). She explained what the issue was, instructed me to call and have them reordered, and waited with me until they were active again in the system. She explained why two of the labs couldn’t be drawn at the time and was skilled with her blood draw. She communicated, was respectful, was willing to offer help, and was very skilled. More Aurora employees need to be like her."

"Billing here is a joke. All 3 of my children went here for their pediatrician, but no more. I recently started with a new company, which required that I switch my insurance provider. Bad news, new insurance provider was unfortunately not in-network; but good news, it's good coverage and they will cover standard pediatric visits at 100% out-of-network. So continuing to send my children to Aurora, my son had his 5 yr checkup. Well, Aurora refused to send the claim to the new insurance, because they didn't have a contract with them. Annoyance, but OK, as my wife is really good at handling these, and got both Aurora and new health insurance on a 3 way call to straighten it out. Aurora told new health insurance what was owed, and new health insurance cut a check direct to Aurora. All settled, good to go, right? Fast forward 3 months, and a random bill from Aurora shows up for an additional $346 for that 5 yr check up, huh? They say they had billed it as if we didn't have insurance, and they are now reducing the discount and we now owe another $346, 3 months later, huh? Aurora couldn't have handled that when directly on the phone when the new insurance company was asking you what they owed? Now I've paid an additional $346 that I DO NOT OWE Aurora, but just can't deal with these crooks anymore. New pediatrician, no more problems."