Aurora Pain Management

"I came with my Mother today at pain management for her appointment with Igwe, it seemed like a pleasant appointment at first then she asking why my mother was wearing dark sunglasses when she has a doctors note for. After we got home she put a lot of negative remarks about her both me and my mother were not too happy about it either. Igwe seems more concerned about the PHA Caitlin’s notes and history with my Mother there than my Mother herself. My Mother needs to take a muscle relaxer and pain medication for her degenerative discs in her neck and spine. she has completed both physical therapy and chiropractic requirements and will try to find other formsof care. she is physically unable to take Nsaids and a various number of narcotic pain medications due to vomiting and intolerance, and needs to make physician aware of.she also has received trigger point injections twice this year, and under interventional pain wrote yes refill of gabapentin ? which she doesn’t take due to allergic reaction. Also my mother did not ask for a TOC from caitlin, caitlin said she put a TOC and referral from my mother to igwe. just can’t understand why the whole focus is on caitlins previous care of my mother and the things my mother didnt do years ago during a time of grieving the loss of her husband ( my dad) and to just focus on the present?"

"Had to reschedule a pain management appointment, I spoke with someone who transferred the call. Someone named Shawn came on and I could barely hear and I was speaking he told me curtly if I'd let him speak I responded if you spoke in a manner loud enough for me to hear perhaps communication would be better. He got an attitude and told me he spoke with Kate and I wouldn't be getting another appointment until November..I said what about a wait list however I'm doubtful he's placing me on one. Very poor service...."

"The reception team are all racist!! Do not get services at this LOCATION!! If you want to be treated equal. This isn’t the office for you. The only male receptionist was very rude & negative towards me about coming late for an appointment that I was told it was okay for my late arrival. I was kicked out the office & treated like a criminal. Please don’t do any business with this office. I have never been treated so low. I’ve been a patient for 15+ years and never had this issue happen. Please do letter Aurora with how you treat your patients."

"My mother went today and received really bad care. The nurse Caitlin had a bad attitude and disrespectful to my mom and I don't like that. how can I go about reporting her because it's almost every visit that nurse gave attitude and they don't use gloves when they touch her medicine. They don't even have a glove dispenser."

"Used to go to this pain clinic a couple years ago, and because of them, I gave up on pain clinics and luckily my primary doc took over prescribing my narcotic which I have taken for years, is pretty low dose, and I use extremely responsibly. It's what's kept me off disability. The people here are cold/indifferent, borderline rude. They prescribed high doses of ibuprofen for me, which caused me side effects of my heart. Come to find out that due to my 2 heart conditions, I am not supposed to take NSAIDs. They weren't helping either. When I went back for follow up, they pretty much called me a liar and said there was nothing more to do. I stopped going. My primary is now going to wean me, so I did Google search for PM clinics and when I saw rating of here, decided to give my warning to others also."