Home AV Pros

"Ernst it is very professional and knowledgeable about existing cables, antennas, and other options. Very friendly and works quickly. Excellent at providing information as he goes! We had a small hiccup on the price of some equipment, but he readily agreed to refund the difference. I will definitely hire him again."

"I can't say enough good things about this company. Ordered all my equipment with them, was worried about it taking a little longer for the install as they are a small local company but they did come through. Their ability to remotely support me and my wife is great, my Internet went out and he messaged me within 5 mins to make sure nothing happened and even let me know others in the area are out as well. Will continue to use them. Wife couldn't be happier with the quick help over the phone."

"Absolutely the worst business I have ever dealt. Took a very large deposit on a TV on backorder and after months of waiting, I found the very same TV available online. I ordered the TV online and requested a refund from Ernst at Home AV. He lied and said he would refund and never did. He also never finished an audio project I pre-paid for at my house that was going on at the same time and now does not respond to texts. Total criminals. Stay away."

"I have used AV Pro for several home projects. They always do a great job. Ernst is friendly and knowledgeable. They always do a great job. I recommend them highly."

"Working with this company to get a TV and surround sound system installed has been a 5-month ordeal of delayed and/or missing communications. I do not have the complete system that I paid for, nor have I heard from Home AV Pros in the past two weeks. The actual work done by the technicians is good: I am pleased with the results I did receive and they were pleasant, prompt, and communicative while within my home. My issues lie solely with scheduling and communication. Our initial installation appointment (12/23) was missed due to weather, which is entirely understandable. I was told (12/22) that they would reach out on Monday (12/26) with another prospect date. That did not happen, and it was not until I prompted later (12/30) that an appointment was rescheduled. The initial appointment (1/6) went well, with a TV getting installed on wall, an AV receiver in a cabinet nearby, and surround sound speakers around the room. The universal remote would not take it’s programming, and we needed to get an outlet added behind the TV, so Home AV Pros requested we get an electrician to do that and they would return at a later date to program the remote. The electrical work was finished by 2/1, and I reached out requesting an appointment for the remote programming. This went unanswered until I followed up on 2/13, and an appointment was scheduled for 2/16 at 2pm, with a 90-minute arrival window. By 4:15 pm on 2/16, nobody had showed up, and I alerted Home AV Pros by email that I would no longer be available to let someone in past 4:30 and requested to reschedule if someone would not be here by that time. This received no response, and nobody had showed up by the time I left home at 5 pm. I sent an email 2/20 requesting a rescheduled appointment and Home AV Pros was unaware that nobody had showed up to the appointment. It was rescheduled for 2/24. At the 2/24 remote programming appointment, the remote (which had been sitting on its charger in my home unused) was discovered to have a non-functioning backlight. I was told they would get a replacement, which was stocked in Minnesota (nearby) and should take “about a week” to arrive. I am comfortable with shipping times being mutable, so did not check in about its status until 3/13, then followed up 3/20 after no response. 3/20 I was told it had shipped with no tracking. I reached out again 4/3 and was told 4/5 they would “check to see today”. That is the last communication I have received from Home AV Pros, despite repeat follow-up emails (4/19 and 4/21). I was previously determined to leave no review rather than a bad one, but the work I paid for was not completed in anything approaching a prompt manner and communication about the delays has been entirely unsatisfactory."