Hayward Animal Hospital

"We brought our dog in to get checked up for a bladder infection. When we got there first the place was really dirty and smelt like piss, the dr also had very dirty scrubs and has a blood spot on them which isn’t a huge deal it’s just one more thing to add on top of our bad experience. Dr Ostrander came out and asked us what was wrong with him and we said he was peeing pretty uncontrollably and that we wanted him to get checked out for that and while we were talking to him a nurse came without asking us took his leash off put there own leash on him and took him to a room in the back and slammed the door on us. They didn’t tell us what they were doing to him they just took him. So we asked the front desk what the heck they were doing and she goes oh did you want to go back there and we were both like absolutely we want to see what they’re doing to our dog?? So she just cracked the door open and asked if it was ok for us to walk in and the vet said uh yeah very suspiciously. As we walked in there the nurse was standing around our dog hiding him from us or so it seemed and sneakily took his muzzle off which they also did not ask if they could do, and it was very weird that they took it off as soon as we got into the room like they knew what they did was wrong. So we looked past that and then the dr felt his belly for less then thirty seconds and determined he had a uti which in my experience you can’t feel from the outside. He then said he needed an antibiotic and he started putting together a shot as he was putting it together he said “this is what I call a doggy cocktail” in a very creepy tone of voice. It just made us very uncomfortable. Before we could ask what was in it he stuck it in our dogs neck and didn’t try to comfort him at all while doing it. He then threw our dog off the table and I asked what that was and he responded with a bunch of unknown words to me very quickly and got us out of there as quick as possible after giving us a bottle of pills which weren’t explained to us. We then got into the car and started reading reviews and there are two other reviews saying they brought there cats in there for non deadly medical reasons and the dr looked at them for two minutes each gave them a shot and then both cats died the next day. We are extremely worried that our dog is going to die from this doggy cocktail and don’t know what to do now. Very scary guy and very unprofessional."

"While on vacation, our dog got 2 barbed fishing hooks in her nose. After calling around, I found that Hayward was only 40 minutes from where we were. The tech on the phone was great as she helped me calm down and they were able to get us in. We had to wait about 15-20 minutes before they helped us as there were a couple of other walk ins ahead of us. Our dog was sedated and they got the fish hooks out safely. The vet and the techs checked in on her several times to make sure she was ok coming out of sedation. Everyone was so kind and compassionate, we were very happy with the care we received and immensely thankful they were able to get us in."

"New to the area. Took my dog in on a Wednesday for a wellness visit, he had well managed heart disease and I wanted Ostrander to become familiar and tell us what he thought about how he's doing. He told us he looked good. By Thursday at four he was dead. Took him in in the morning because he was having trouble breathing, they had him all day and told my wife he had pneumonia, a enlarged heart and some other mass of something. Charged my wife a thousand bucks and brought the dog out and he didn't make it four miles down the road before he was dead. Now either he totally missed everything the day before or he never looked at him, we'll never know they don't let you in with your pet. Stay away."

"New to the area we brought our newly adopted kitten in for a booster. Anna and Dr. O were wonderful and the staff very friendly. Recently I needed a prescription for Bravecto in order to place an order online. I called Hayward Animal Hospital and spoke with Doreen. We had a nice chat and she gave me details on the Vet Store. The following day I received the log in info. I ordered the Bravecto and the price was better than other sites I'd visited. I highly recommend HAH. Staff is awesome. I feel like my fur babies are in great hands here."

"My 1 year old lab was playing/swimming when all of a sudden she was bellowing in pain. She has never had anything like this happen before. I called my normal vet, but they could not take anymore ER visits that day. My husband called the Hayward animal hospital, and they got her in right away. My husband and I carried our dog in and waited for the Dr. to see her. We were so distraught and upset because our dog is always happy and energetic and she was crying in pain.We were relieved when the Dr. said it was not an ACL but just a hamstring. He said it would take some time to heal and we thanked him. Though I am happy with the outcome and that our dog would not need surgery, and the price was okay considering the circumstance. I found the front desk to he very unfriendly and stand offish. They seemed to care about their masks and sanitizer when we were carrying our dog inside. Even when some of the people there were not wearing masks.They had a rude tone when they were reading the medication to us, and when I asked if I could go to my normal vet for further medication or if I would I have to come back here and they said no you can go back home and go to your normal vet. I said no I mean my normal vet right here in town, because we lived in Hayward. After I said we lived in Hayward they seemed to be a little nicer to us. For living around Hayward for 6 years and driving by the animal hospital 100+ times, I see why other locals have told my not to go here."