Spectrum Store

"I believe RYAN was the name of the guy who helped me... I went to several places that day (sorry). He was wonderful! Customer service like it SHOULD be... business completed quickly n efficiently AND pleasantly to boot. Great job!"

"Rainey was really amazing and helpful with setting up my new iPhone I would recommend him to anyone to get a new phone or any help from the spectrum store"

"I gave been having connectivity issues. I took my phone in, a young woman helped me as did the manager. They checked my settings and provided a new SIM card and everything is better! They fast and efficient with positive attitudes. Great service!"

"Spectrum internet absolutely sucks. We were paying almost $100 a month for internet that was out atleast once a day and working from home I can’t have that. Called and canceled in august. And now find out whoever I talked to never actually put the order in and there shoving a $200 dollar bill down our throat and telling us that we have to pay it it’s our fault we never canceled. Whoever I talked to didn’t leave any notes so it’s our fault then. They can’t help us at all. Spent 2 hours on the phone and a chat to get absolutely no where and basically be told I was stupid and it’s our fault. Customer support absolutely SUCKS! Not only that when we had multiple outages a day I called every time and all they continued to do was assure us they’d do better and gave us a $5 credit on our next $100 bill! $5!?!? What does that do… absolutely ridiculous and all they want is money. We now pay $61 a month for a portable hotspot and internet with a different company whose customer service is Amazing and have absolutely NO problems with our internet. HIGHLY DO NOT SUGGEST SPECTRUM!"

"On the plus side, their employee (notice singular) seemed polite. However, store is not being run well. They only had ONE employee working when I showed up. To the employees credit, an employee came off break and told us to use the UPS Store to drop off our modems. I tried to drop off my modem at the store but they other customers had been waiting for 1.5 hours for service so I left. They only had one employee working, the rest were on break. My text notification let me know that I would have had over an hour wait. In summary, the staff seem nice, but management must really suck because they are very understaffed."