Best Buy

"Everyone at this Best Buy was very pleasant. Every time we walked by an associate, they greeted and asked if we needed help. Most stores, I scramble and search forever to find someone to help, not here. At checkout, our cashier was very nice and extremely helpful. He had two employees come and load the washing machine we just purchased for us. I highly reccomend this Best Buy!"

"I needed to get the screen protector on my phone replaced. The employee at the door told me the wait would be at least an hour, but I could schedule an appointment and come back later. She quickly set up the appointment, and when I came back ten minutes before the scheduled time, Brad was ready to help. He looked up my phone number, found the record of the screen protector I bought years ago, and replaced it perfectly in less time than it took me to browse a few aisles. There was no charge for the product or service. Good job, Best Buy! But more importantly, good job, Brad! I have pretty severe anxiety, and Brad made what could have been a stressful and uncomfortable situation for me very easy and painless. This was right after the holidays, and I was so relieved that he only asked me for the information he needed, only gave me the information I needed, and refrained from any small talk or “How was your Christmas” kind of stuff. It really did make my day better. For people who enjoy chatting with strangers in public, it’s good customer service to ask general questions about nice stuff. Brad recognized that I am not one of those people, and gave me the customer service I needed, which is as little talking as possible. Thanks!"

"Short staffed. Had t wait almost a half hour to get help in the camera area. That's after being on of the first inside the store. Also no hours of operation on the outside of the door. A sign is there but it's blank! The signage in the camera department talks of how well trained the camera people were, little such luck for me! When I finally was offered help, she couldn't find the answers on her not so smart phone, an finally requested help. Another 10 minute wait. A guy came over with a touch of more knowledge, but had to rely on his, not so smart phone. You all advertise knowledgeable camera department employees, maybe management needs to wake up and insure employees are a lot less dependent on phones, and get the knowledge were where it needs to be, in their heads to match the signage bragging they have a clue. I'm 70 years old and can pay $2000 cash, not credit card, not credit, cash. They were really smart on your guys financial program! I'm a professional photographer of 40 years looking to upgrade. Trying to support local businesses, but! That's not the way it's done. Me filling this out should give you all a clue, I care!"

"Got a new fridge on a great sale and it came with free delivery and installation. Placed order and they had days they could deliver even just the next week! Derek and Blake arrived in the window that they called ahead and said they'd be aiming for. Got old fridge moved into the garage (extra service, but very worth it) and new one installed in just under 30mins! Very nice work! They also got rid of the beachball sized pile of plastic films that were attached to everything I recommend following all their prep instructions and making sure you measure, I had measured knew I'd be within 1/4" of maybe some unused cabinet demo ;) Will definitely order again, communication was on point and they got it done quick."

"Zaiden was awesome! He didn't hesitate to go above and beyond to tackle a tricky system issue. Super professional, yet down-to-earth and empathetic during our interaction. I left feeling totally happy with the outcome and I'm looking forward to working with him again."