SkyBound USA

"I should post two reviews-one for the actual quality of the product and one for the customer service. Quality of the product. I was not happy about buying a new mat and having the stitching come loose after only 7 months. Since this is my first purchase with them I am going to give them the benefit of the doubt and assume that I received a defective mat. Customer service. Probably the only reason why I would give them the benefit of the doubt is because their customer service was really on time with taking care of the situation and sending out a new mat right away. I honestly didn't think I was going to be taken care of but they stepped up and took care of everything rather quickly. The jury is still out on the quality of the mat-time will tell, but in the meantime I would highly rate them for their customer service."

"We ordered a mat for our trampoline, and it was delivered quickly. We realized it was the wrong one, on the fault of both us and the add we ordered from. However with an email to them I got such AMAZING customer service! So helpful and pleasant! The ended up not having what we need BUT recommended somewhere else we might find what we need!! That is AWESOME customer care!!!"

"Anyone there? It's like a lot of the other reviews. I placed an order over a month ago for a mat, pad and springs. They sent me one tracking number but just the mat showed up. I emailed support with no response then a week later the pad showed up, still no springs. We have called and emailed support numerous times with no response at all. They say they are busy. To busy to respond to an email in a month? Hire people if you can't get to people or stop doing business. The pad seems cheap but I need springs to truly test it out..."

"I would love to review the actual performance of the replacement mat and premium springs i ordered but they decided to charge me for all the items i ordered and confirm shipment and confirm delivery even though they did NOT send the 7 packs of premium springs (the bulk of my order). This wouldn't be as big of a deal if i could actually get through to a person on the customer service/help phone line they advertise to call in this situation... you call to hear a recording tell you they are not taking any calls. They say it'll be at least 5 days to respond to emails, as if we haven't waited long enough for a super slow delayed shipment that took forever to send an incomplete order. Customer service should at least be taking calls for missing shipment items. They had no issue rushing to take the funds, but sure take their sweet time communicating via email, delivering incomplete orders, and resolving issues(still waiting on a resolution)."

"I placed an order on 05/20/2020 (order included a trampoline replacement mat & 5 packs of premium springs) which was shipped out on 5/22/2020. I thought that was a superb turnaround time. I received the package on 05/27/2020 & the only thing included was the replacement mat & a spring tool but no springs. I called & received a recording that they were currently not taking calls due to high demand & order volume. I sent an email to their “help” department per their recording & website direction on 05/27/2020. I promptly received a response that they should respond to most emails within 5 days. It’s been 10 days, 8 of which have been business days & I have still not received a response. Yesterday, 6/4/2020 I left a voicemail to follow up. Still nothing. Today I received a request to review my recent purchase. I cannot review the product because all I have is a replacement mat that is no good without the springs I also purchased. I can say as far as customer service, at this point I am extremely dissatisfied. I understand that current circumstances are difficult beyond what can normally be controlled, however, communication can go a very long way. This was my first & probably very last purchase through this company."