Valued Stay Madison

"I stayed there September 17th for one week. They collected a $100 deposit that I STILL haven't gotten back. When I checked out, employee said I'd have in within a month."

"I gave America's Best Value Inn a 5-star rating. I have stayed here on numerous occasions when I was feeling unsafe, and I always found it to be a safe, secure, comfortable, and clean place to seek respite. The staff is always courteous and helpful, and they were always willing to answer my questions and help me understand the rules and deposit conditions of my stay. I would definitely recommend this hotel to anyone looking for a safe and affordable place to stay"

"Rooms were clean and the breakfast is fit for a king ..... I can do without the crazy amount of spiders. Being by a forest area it's going to happen but they really need to do something about it. I do however continue to stay"

"This hotel claims to be in the process of rebranding to a different name. The signage on the building everywhere all shows it as an americas best Value inn. However they are pretending to now call it Valued Stay Madison despite no signs anywhere on the building interior or exterior that show that name. While it may be in transition it’s currently in a state of abomination. The location is very difficult to get to, especially at night. The road to get in to it is not lit and the surface of the road is moon craters. It’s very easy to miss the turn in because it just looks like an abandoned areas. If you get in the right road it’s a long winding path to get to the hotel. You can see it from the main road but there is no way to turn to it. You have to go about a half mile past it and find the right road which isn’t labeled and has no lights. City is doing some work on the road leading to the hotel so it’s totally gravelly and u paved half the way in. But the pavement around the hotel is in complete shambles. I didn’t take enough pictures to show the true dishelvement. They claim that no managers come on site. The woman at the desk who works overnight has a hard job, and can’t answer for any of the many issues with the property. she did however do a great job putting together the breakfast bar on time. She was unable to help us with our main issue though. We got to the room about midnight. Husband went for a late night run and we decided we needed to turn on the air in room 222. The AC unit did not work!! Then she moved us to 224, the air units don’t work there either. She finally came to check out the units and confirmed they don’t work. But she doesn’t know why they aren’t in working order. It is June 16th!! It gets hot!! Finally she moved us to room 110 with a working AC unit but it was 2 am and we had to move all our stuff down the stairs and down the hallway. Very inconvenient annoyance! I cannot believe she couldn’t refund our room and no manager or owner has called us back to acknowledge the problems and attempt to make amends. Cannot strongly enough encourage not using this hotel. It’s honestly a dump. See my pictures. Again it’s mid June and the entire pool area is a disaster zone which they claim to be working on. Yet their pictures on their new google listing show a functional pool. Place is a mess. The only good thing i can say is the breakfast buffet was good. You can make your own omelette. Pancakes waffles. The sausage were good. Biscuits and gravy good. Juice bagels tea coffee etc. But i don’t go to a hotel just for breakfast. I want a clean location a functional room and a staff structure that can deal with problems. Bad bad bad experience!!"